Summary
Overview
Work History
Education
Skills
Timeline
Generic

Becky Prince

New Braunfels

Summary

Dynamic customer service professional with over 10 years of experience in retail management, high-volume call centers, and client relationship roles. Proven ability to manage over 50 inbound technical support calls daily while consistently achieving stringent service-level targets and driving team performance toward operational excellence. Expertise in troubleshooting, CRM documentation, workflow optimization, and conflict resolution, complemented by certifications as a Clinical Medical Assistant (CCMA) and Phlebotomy Technician (CPT). Results-oriented leader dedicated to fostering team collaboration, enhancing operational efficiency, and executing strategic planning, recognized for adaptability and a strong commitment to meeting evolving organizational needs.

Overview

16
16
years of professional experience

Work History

Customer Service Representative – Technical Support

Conduent
08.2016 - 09.2017
  • Handled 50+ inbound technical support calls daily, resolving issues for hardware, software, and account services.
  • Maintained 95%+ adherence to service-level agreements for response time and resolution rates.
  • Documented all customer interactions in CRM, improving team efficiency and reducing repeat call volume.

Assistant Store Manager

Lowe’s Home Improvement
08.2001 - 12.2012
  • Oversaw store operations including inventory control, merchandising, and compliance with safety and company standards.
  • Scheduled, trained, and supervised 15+ staff members, increasing productivity and reducing turnover.
  • Assisted in achieving monthly sales goals averaging $1M while ensuring customer satisfaction ratings above 90%.
  • Resolved escalated service issues quickly, protecting customer loyalty and brand reputation.

Education

Certified Clinical Medical Assistant (CCMA) - Certified Phlebotomy Technician (CPT)

Vista College
El Paso, TX

High School Diploma -

Antelope Valley High School
Lancaster, CA

Skills

  • Client support
  • Effective listening
  • Analytical reasoning
  • Accurate data entry
  • Cash management
  • Effective team leadership
  • Strategic decision-making
  • HIPAA regulations knowledge
  • Patient vital sign assessment
  • Immunization delivery
  • Venipuncture proficiency
  • Administrative support

Timeline

Customer Service Representative – Technical Support

Conduent
08.2016 - 09.2017

Assistant Store Manager

Lowe’s Home Improvement
08.2001 - 12.2012

Certified Clinical Medical Assistant (CCMA) - Certified Phlebotomy Technician (CPT)

Vista College

High School Diploma -

Antelope Valley High School

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