Becky Raschke
Caledonia,MI
Summary
Professional with significant expertise in customer care, ready to excel in design role. Known for strong focus on collaboration, achieving results, and adapting to changing needs. Skilled in employee development, performance improvement, and . Dependable and results-driven, with keen ability to research and .........
Overview
18
18
years of professional experience
Work History
Customer Care Supervisor
Farmers Insurance
03.2016 - Current
- Established clear performance expectations, resulting in improved staff accountability and consistency in service delivery.
- Implemented quality assurance measures to ensure adherence to company standards and policies.
- Spearheaded continuous improvement initiatives aimed at enhancing overall customer experience.
- Reduced employee turnover by implementing targeted training programs and performance evaluations.
- Championed employee development opportunities by identifying skill gaps and recommending relevant training courses.
- Developed comprehensive training materials to expedite new hire onboarding process.
Senior Service Consultant
Farmers Insurance
07.2008 - 03.2016
- Developed resource guides and conducted audits on key stakeholders in an effort to provide accurate results.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Coordinated projects involving multiple departments, ensuring successful completion within specified timeframes.
Senior Service Advocate
Farmers Insurance
06.2006 - 07.2008
- Enhanced customer satisfaction by efficiently addressing and resolving complex inquiries and concerns.
- Collaborated with cross-functional teams to ensure seamless communication and consistent service delivery.
- Applied advanced computer and customer service skills to develop successful solutions to concerns.
Education
Bachelor of Science - Communication
Grand Valley State University
Allendale05-2010
Skills
- Training and mentoring
- Adaptability
- Process and procedure development
- Communication Skills
Certification
Property & Casualty Licensed
Yellow Belt Certified
Timeline
Customer Care Supervisor
Farmers Insurance
03.2016 - Current
Senior Service Consultant
Farmers Insurance
07.2008 - 03.2016
Senior Service Advocate
Farmers Insurance
06.2006 - 07.2008
Bachelor of Science - Communication
Grand Valley State University
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