Summary
Overview
Work History
Education
Skills
PERSONAL NOTE
References
Timeline
Generic

Becky Ray

Thornton,OK

Summary

A reliable and hardworking professional works autonomously or in teams to serve customers. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Overview

16
16
years of professional experience

Work History

Head Bartender

Tailfeathers
Henderson , CO
08.2020 - 04.2025
  • Ensured accurate cash handling procedures were followed at all times.
  • Created weekly reports of sales figures for management review.
  • Ensured that all liquor laws were followed during service hours.
  • Organized bar staff scheduling, including vacation time requests and sick days.
  • Coordinated special events such as tastings, fundraisers, corporate functions.
  • Managed stock levels of all alcoholic beverages available at the bar.
  • Maintained a clean work area with appropriate safety standards according to health regulations.
  • Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
  • Inspected beverage quality regularly to ensure freshness.
  • Assigned bartenders to specific tasks and duties throughout the shift.
  • Ordered necessary supplies such as glassware and garnishes when needed.
  • Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
  • Provided excellent customer service by attending to guests' needs promptly and courteously.
  • Trained new bartenders on proper techniques for mixing drinks and pouring beers.
  • Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
  • Addressed any issues between staff members in a timely fashion.
  • Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
  • Collected and organized daily till totals and tips.
  • Processed above-average daily revenue and consistently met targets for special events and promotions.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Balanced daily registers and generated sales reports for management.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Greeted guests with friendliness and professionalism.
  • Effectively multitasked within fast-paced environment.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Made friendly conversation with customers to provide enjoyable bar experience.

Bartender

Saturday Night Life
Westminster , Co
01.2009 - 08.2020
  • Handled food orders from customers seated at the bar.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Ensured accurate cash handling procedures were followed at all times.
  • Checked identification of patrons who appeared under age 30.
  • Ensured that all liquor laws were followed during service hours.
  • Maintained a clean work area with appropriate safety standards according to health regulations.
  • Inspected beverage quality regularly to ensure freshness.
  • Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
  • Provided excellent customer service by attending to guests' needs promptly and courteously.
  • Trained new bartenders on proper techniques for mixing drinks and pouring beers.
  • Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
  • Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
  • Collected and organized daily till totals and tips.
  • Handled complaints and disputes from customers to promote customer satisfaction.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Greeted guests with friendliness and professionalism.
  • Effectively multitasked within fast-paced environment.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Education

High School Diploma -

Skyview High School
Thornton, CO
04-1994

Skills

  • Cash handling and reconciliation
  • Inventory management
  • Customer service excellence
  • Event coordination and planning
  • Alcohol regulations compliance
  • Point of sale systems proficiency
  • Beverage quality assurance
  • Staff training and supervision
  • Sales reporting and analysis
  • Conflict resolution strategies
  • Team collaboration and leadership
  • Safety compliance standards
  • Multitasking abilities
  • Quality control measures
  • Time management skills
  • Sales techniques and upselling
  • Attentive customer service
  • Alcohol safety practices
  • Cost control measures

PERSONAL NOTE

     I have been in customer service since the age of 15. I started in fast food, video stores and then banking. A family friend helped me get a job as a receptionist. Within a year I worked my way up to sales and after several more was promoted to the sales manager in an apparel department. I worked for a corporate shop that provided business's with all of their advertising needs. Logo design, printed goods like apparel, letter head and business cards, car lettering, wraps and more. It was exciting and always changing. We had an art staff that created custom art for race cars, t shirts, logo's, signage and then for larger scale jobs like planes and billboards. Every job was different and I loved working with customers and helping them bring their visions to life. I worked for this company for about 7 years when I was laid off.

    

      I never planned on bartending being my career path. It just fell in my lap after my lay off, it was supposed to be temporary. I am thankful for the time it allowed me to be home with my children. It gave me the flexibility to be there during the day to attend all of their programs, concerts and sporting events. I love my customers and they love me. I have made many relationships that I hope last a lifetime. However, I feel It is time for me to move on. My children are old enough to look after themselves and I would like to find a new career path, one  that will take me all the way to retirement. 

References

References available upon request.

Timeline

Head Bartender

Tailfeathers
08.2020 - 04.2025

Bartender

Saturday Night Life
01.2009 - 08.2020

High School Diploma -

Skyview High School

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