Becky Roberts
Operations Coordinator
Ruther Glen,VA
Summary
Experienced Operations Coordinator ready for a new position where excellent human performance improvement, process improvement, and leadership skills can be properly utilized. Expertise in developing and implementing efficient processes and programs. Adept at supervising, mentoring and training staff. Strategic problem solver with excellent communication and critical thinking skills.
Overview
10
10
years of post-secondary education
15
15
years of professional experience
Work History
Academic Operations Coordinator
Bon Secours Memorial College Of Nursing
Richmond, VA
06.2018 - Current
- Operational process creation and implementation.
- Policy development and maintenance.
- Facilitate new full-time and adjunct faculty hiring process, onboarding, and orientation program.
- Manage operational projects.
- Monitor student and faculty compliance to include annual learning requirements, CPR certification, immunizations, drug screens, and background checks.
- Serve on the Dean’s Administrative Team, Academic Operations Committee, and Policy Committee.
- Collaborate with the Student Services Department to ensure high-impact services to include operational support and student support.
- Assist the Provost and Deans with college wide programs and projects.
- Course scheduling and faculty workload planning.
- Prepare and maintain reports for accrediting bodies.
- Student IT Support—all Campus and Health System applications.
Student Services Coordinator
Bon Secours Memorial College Of Nursing
Richmond, VA
09.2017 - 06.2018
- Coordinated and manage the accommodation testing process and schedule.
- RN-BSN program admissions advisor.
- Supported enrollment services through the application process, tracking requirements, establishing internal student access to required systems, and contribute to event planning, execution and evaluation.
- Coordinated awareness and education programs required by government and regulatory agencies for students including, substance abuse prevention, sexual abuse prevention, implementing a healthy lifestyle, managing stress, mental and spiritual health.
- Supporting projects across department including Admissions, Office of the Registrar, Financial Aid, Career Services, Marketing, Health and Wellness, and Student Success.
- Managed departmental student work study needs, allocation and budget.
- Assisted Dean of Student Services in managing operations and budget for department.
Health and Wellness Program Coordinator
Bon Secours Memorial College Of Nursing
Richmond, VA
05.2015 - 09.2017
- Developed, executed, and coordinated awareness and education programs required by government and regulatory agencies for students including, substance abuse prevention, sexual abuse prevention, implementing a healthy lifestyle, managing stress, mental and spiritual health.
- Monitored student compliance to include annual learning requirements, CPR certification, immunizations, drug screens, and background checks.
- Served as the Title IX Coordinator.
- Assisted in the development of the first Bon Secours Mercy Health, Bon Secours Richmond Employee Resource Group – Emerging Leaders.
Administrative Assistant
Bon Secours Memorial College Of Nursing
Richmond, VA
11.2014 - 05.2015
- Assisted with running clinical simulations.
- Provided administrative support to the Director of Clinical Simulation and Clinical Simulation Staff.
- Managed American Heart Association certification renewals for Bon Secours Health System, Inc.
- American Heart Association Certification Instructor.
Administrative Internship
Bon Secours Memorial College Of Nursing
Richmond, VA
06.2014 - 11.2014
- Developed the Clinical Simulation Center Process Manual.
- Assisted with running clinical simulations.
- Provided administrative support to the Director of Clinical Simulation and Clinical Simulation Staff.
Front Office Coordinator/Medical Assistant
Stony Hill Internal Medicine
Fredericksburg, VA
05.2010 - 06.2014
- Performed all insurance referrals and authorizations
- Patient-Centered Medical Home Coordinator
- OSHA Coordinator
- Created policy and procedure manual
- Assisted with implementation, use, and training of electronic medical records system
- Acted as back up for the Office Manager
- Assisted with billing and payment collection
- Acted as back up for Front Office Representatives
- Roomed Patients, took vital signs, and performed testing
- Scheduled patients for procedures and specialty physician visits
- Assisted physician’s with procedures
Front Office Representative
Stony Hill Internal Medicine
Fredericksburg, VA
12.2008 - 05.2010
- Scheduled appointments for the physicians.
- Answered phone calls and took/relayed messages between patients and physicians.
- Maintained patient files.
Patient Service Center Coordinator/Phlebotomist
Laboratory Corp Of America Holdings
Fredericksburg, VA
07.2006 - 12.2008
- Oversaw the daily operations of the patient service center.
- Managed and ordered supplies.
- Prepared specimens for testing.
- Performed blood draws, drug screens and paternity testing.
- Learned and worked in over thirteen different Labcorp Locations.
Education
Doctor of Education - Performance Improvement Leadership
Capella University
Minneapolis, MN 10.2018 - Current
Post-Master's Certificate - Performance Improvement Leadership
Capella University
Minneapolis, MN 10.2019 - 09.2020
Post-Master’s Certificate - Leadership And Accountability
Capella University
Minneapolis, MN 10.2018 - 09.2019
Masters Degree - Health Administration
Capella University
Minneapolis, MN 05.2012 - 03.2015
Bachelor of Arts - Communications
University Of Pittsburgh - Johnstown
Johnstown, PA 08.1999 - 05.2002
Skills
Administration
Process Improvement
Process Implementation
Leadership
Human Performance Improvement
Staff training/development
Program Development, Execution, and Evaluation
Critical Thinking
Problem-Solving
Written and Oral Communication
Affiliations
- Member of the International Society for Performance Improvement (ISPI) – October, 2018 – Present
- Member of the American Society of Quality (ASQ) - October, 2018 - Present
Additional Information
- Activities and Recognition , Graduation with Distinction from Capella University (March, 2015) Excellence in the Journey of Institutional Effectiveness Award Recipient (October, 2016)
Accomplishments
- Graduation with Distinction
- Excellence in the Journey of Institutional Effectiveness Award Recipient
- Member of the Kappa Delta Pi International Honor Society in Education
- Member of The National Society of Leadership and Success
Timeline
Post-Master's Certificate - Performance Improvement Leadership
Capella University
10.2019 - 09.2020
Doctor of Education - Performance Improvement Leadership
Capella University
10.2018 - Current
Post-Master’s Certificate - Leadership And Accountability
Capella University
10.2018 - 09.2019
Academic Operations Coordinator
Bon Secours Memorial College Of Nursing
06.2018 - Current
Student Services Coordinator
Bon Secours Memorial College Of Nursing
09.2017 - 06.2018
Health and Wellness Program Coordinator
Bon Secours Memorial College Of Nursing
05.2015 - 09.2017
Administrative Assistant
Bon Secours Memorial College Of Nursing
11.2014 - 05.2015
Administrative Internship
Bon Secours Memorial College Of Nursing
06.2014 - 11.2014
Masters Degree - Health Administration
Capella University
05.2012 - 03.2015
Front Office Coordinator/Medical Assistant
Stony Hill Internal Medicine
05.2010 - 06.2014
Front Office Representative
Stony Hill Internal Medicine
12.2008 - 05.2010
Patient Service Center Coordinator/Phlebotomist
Laboratory Corp Of America Holdings
07.2006 - 12.2008
Bachelor of Arts - Communications
University Of Pittsburgh - Johnstown
08.1999 - 05.2002