Becky Rodriguez
Jacksonville
Summary
- Dynamic and results-driven professional with a proven track record at Amazon JAX5, excelling in customer fulfillment and training. Adept at enhancing customer relationships and implementing safety protocols, I leverage strong problem-solving skills and data-driven analysis to optimize operations and drive continuous improvement. Passionate about fostering teamwork and mentoring others.
- Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
- Knowledgeable Ambassador with track record of fostering engaging and effective learning environments. Successfully facilitated training programs, contributing to improved team performance and knowledge retention. Demonstrated strong communication and mentoring skills, ensuring comprehensive understanding and application of training materials.
Overview
8
8
years of professional experience
Work History
Customer Fulfillment Associate /Learning Ambassador
Amazon JAX5
11.2023 - Current
- Processed customer orders efficiently, ensuring accuracy in fulfillment and shipping procedures.
- Operated warehouse equipment, adhering to safety protocols to maintain a secure working environment.
- Assisted in training new associates on standard operating procedures and effective use of fulfillment systems.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Online Grocery Associate
Walmart.com
06.2018 - 02.2022
- Managed online grocery order fulfillment processes to ensure customer satisfaction.
- Trained and mentored new associates on operational procedures and safety protocols.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Collaborated with team members to enhance picking accuracy and efficiency in order processing.
- Analyzed operational performance data to identify areas for improvement and implement solutions.
- Tracked substitutions and informed customers of changes.
Server
Brooksdale Senior Living
07.2017 - 01.2018
- Collaborated with kitchen staff to ensure timely meal preparations and accurate order fulfilment.
- Trained and mentored new servers on service protocols and customer engagement techniques.
- Oversaw daily dining operations, ensuring adherence to safety and cleanliness standards.
- Developed strong relationships with residents, enhancing overall satisfaction through personalized interactions.
Education
High School Diploma -
Florida Youth Challenge Academy
Jacksonville, FL12-2011
Skills
- Problem solver
- Enhancing customer relationship motivation
- Safety protocols in warehouses
- Organized documentation management
- Efficient at acquiring new skills
- Data-driven trend analysis
- Training facilitation
- Warehouse operations
- Customer engagement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Fulfillment Associate /Learning Ambassador
Amazon JAX5
11.2023 - Current
Online Grocery Associate
Walmart.com
06.2018 - 02.2022
Server
Brooksdale Senior Living
07.2017 - 01.2018
High School Diploma -
Florida Youth Challenge Academy