Becky Romero Larsen
Cloverdale,OR
Summary
Dynamic Property Manager with a proven track record at Affinity Property Management, enhancing tenant satisfaction and operational excellence. Skilled in property inspections and customer service, adept at resolving disputes and improving team performance. Achieved significant improvements in tenant relations and property management efficiency through strategic leadership and effective communication.
Overview
28
28
years of professional experience
Work History
Property Manager
Affinity Property Management
01.2017 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
Property Manager
Milestone Management/Gionet Properties
07.2008 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
Manager
Jubitz
02.1997 - 01.2008
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
BBA - Criminology
University of Oregon
Eugene, OR06.1973
Skills
Property Management
Payment Collection
Property Inspections
Customer service-focused
Rent collection
Lease Renewals
Exceptional oral and written communication skills
Tenant relations
Staff Management
Leasing and sales
Property tours and inspections
Eviction Procedures
Maintenance knowledge
Maintenance Scheduling
Occupancy Management
Administrative Support
Fair housing mandates
Tenant and eviction laws
Vendor Management
Multi-family property management
Financial budgeting and reporting
Property Management Expertise
Adaptable
Grounds Maintenance
Compliance Monitoring
Property accountability
Valid [State Name] driver's license
Business Administration
Preventive Maintenance
Legal knowledge
Apartment Maintenance
Database Management
Building operations
Business Development
Knowledge of [State Name] real estate laws
Knowledge of building codes
MRI accounting software
Customer Relations
Data Entry
Critical Thinking
Relationship Building
Microsoft Office
Property Showing
Disturbance Handling
Office Staffing
Complaints Investigation
Deposits Management
Property Marketing
Budget Preparation
Violation Resolution
Rent Pricing Optimization
Financial Reporting
Affordable housing programs knowledge
Vacancy Marketing
Maintenance Oversight
Tenant and Owner Liaising
Tracking operating expenses
Local and State Laws
Market Tracking
Timeline
Property Manager
Affinity Property Management
01.2017 - Current
Property Manager
Milestone Management/Gionet Properties
07.2008 - Current
Manager
Jubitz
02.1997 - 01.2008
BBA - Criminology
University of Oregon
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