Becky Ruddock

• Negotiated loan terms and conditions with banks, credit unions, and other lending institutions.
• Reviewed contracts for accuracy prior to signing by clients.
• Collaborated with sales staff in order to maximize opportunities for profitable deals.
• Developed and maintained strong relationships with banks, credit unions, and other financial institutions.
• Ensured compliance with all federal, state, and local regulations governing automotive sales and financing.
• Educated clients on the benefits and terms of vehicle financing options, and extended service contracts.

• Same responsibilities as current position.

Handled roles in inventory management within the accounting team, service admin, advisor, and BDC representative.

• Oversaw new and pre-owned inventory for seven dealerships, with comprehensive data entry, as well as physical and accounting audits.
• Processed wholesale deals and title work for five dealerships.
• Assisted in comprehensive dealer set up for the acquisition of five new dealerships.
• Maintained client relationships while improving service revenue and client retention.
• Offered accurate and detailed cost estimates to clients.
• Assisted with scheduling appointments for service work to be performed on vehicles.
• Up-sold additional products or services when appropriate.
• Provided administrative support to the service team by preparing and maintaining records, documents, and reports.
• Resolved client complaints in a timely manner while adhering to company policies.
• Developed and maintained relationships with clients, vendors, and suppliers.
• Created detailed reports on service activities for senior management review.

• Greeted clients and addressed their needs in a professional manner.
• Provided accurate estimates of repair costs, labor times and parts prices to clients.
• Up-sold additional products or services when appropriate.

• Maintained up-to-date knowledge of new products and services offered by the dealership.
• Conducted follow-up calls to ensure client satisfaction after vehicle purchases.
• Performed market research on competitor vehicles and pricing strategies.
• Arranged test drives for potential buyers, emphasizing key features of the vehicles being tested.