Summary
Overview
Work History
Skills
Timeline
Generic

Becky Steffa

Littleton,CO

Summary

Accomplished Director of Mortgage and Consumer Lending at FirstBank, adept in strategic planning and operations management. Leveraged people management and project coordination skills to enhance team performance and reduce operational risks. Championed a culture of continuous improvement, significantly boosting employee engagement and compliance with regulatory standards.

Overview

28
28
years of professional experience

Work History

Director of Mortgage and Consumer Lending

FirstBank
04.2015 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, collaboration, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas and participate in solutions.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Reported issues to higher management with great detail.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Championed a continuous improvement culture by encouraging innovation and proactive problem-solving among team members.
  • Oversaw risk management efforts, identifying potential operational risks and implementing preventative measures to mitigate impact.
  • Collaborated with technology department to configure and implement a new LOS (Encompass).
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Identified plans and resources required to meet project goals and objectives.

Supervisor of Loan Operations

FirstBank
07.2002 - 04.2015
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Managed adherence to industry regulations and company policies.

Loan Processor

FirstBank
06.1997 - 07.2002
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Utilized loan origination software to process and track loan applications.
  • Advised loan officers to comply with loan guidelines and apply best practices.
  • Processed loan applications and monitored progress from start to finish.
  • Managed portfolio of loan applications, ensuring compliance with regulatory standards and minimizing financial discrepancies.
  • Monitored pipelines to track and log status of loans.
  • Evaluated loan requests and documents to verify accuracy and completeness.

Teller

FirstBank
08.1996 - 06.1997
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Team Management
  • Project Coordination
  • Staff Development
  • Issues Resolution
  • Hiring and Retention
  • Rules and regulations
  • Charismatic Leader
  • Legal and Regulatory Compliance
  • Crisis Management
  • Teamwork and Collaboration
  • Effective leader
  • Decision-Making
  • Quality Assurance
  • Operations Oversight
  • Department Oversight
  • Sound Judgment

Timeline

Director of Mortgage and Consumer Lending

FirstBank
04.2015 - Current

Supervisor of Loan Operations

FirstBank
07.2002 - 04.2015

Loan Processor

FirstBank
06.1997 - 07.2002

Teller

FirstBank
08.1996 - 06.1997

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Becky Steffa