Becky Steinke

• Responsible for all operations involved with the Assisted Living community
• Maintain occupancy of 95% or better
• Lead, direct and motivate others to keep retention rate at 77% or better
• Collaborate with all departments regarding admissions, transitions and discharges
• Maintain a high-level of customer service to residents and families

• Responsible for all operations involved with CBRF
• Worked with all department heads to ensure high level, quality care was provided
• Created a resident-centered approach to care and high quality of customer service for families
• Enhanced staff performance with targeted training and professional development opportunities.

• Responsible for the overall performance, management and operation of the CBRF Memory Care facility
• Maintained compliance with state and federal regulations, managed budget, and assured that the facility condition is maintained
• Led interdisciplinary team of caregivers in providing exceptional care for memory-impaired individuals.

• Responsible for overall operations, staffing, and resident satisfaction of our RCAC and CBRF Memory Care facilities located in Mukwonago
• Performed audits to help improve compliance and efficiency
• Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
• Optimized office workflow by creating user-friendly document templates for consistent formatting across various types of communications materials.

• Responsible for the overall operations of the RCAC and IL programs
• Maintained resident-centered quality of care
• Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.

Generalist (2016-2018):

• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.

HRIS/Manager (2018-2019):

• Supported human resources department in areas such as people metrics, reporting, finance and analytics.
• Designed quality assurance parameters for human resource data sets, reports, and metrics.
• Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
• Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.

• Executive support to executive team leaders, including CEO, CFO, and COO
• Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
• Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.

• Registered Paraplanner in Financial Planning
• Exceptional written and oral communication skills
• Strict attention to both detail and organizational effectiveness
• Strong decision-making and critical thinking skills