Summary
Overview
Work History
Education
Skills
Camping and crafts
Timeline
GeneralManager

Becky Stoner

Port Huron,MI

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 20 years of relevant work experience to the team.

Enthusiastic representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of multiple and training in customer service. Motivated to learn, grow and excel.

Overview

24
24
years of professional experience

Work History

Lead Patient Access Representative

McLaren Port Huron Hospital
Port Huron, MI
04.2001 - Current
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Performed patient scheduling and registration functions to serve as initial contact point for hospital visits.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Trained many new hires regarding job duties and many system applications we use.
  • Worked with departments to create new or update their schedules, open and close available times.
  • Worked on multiple reports for management.
  • Work well independently and with my team.
  • Answer at least 30 plus calls daily and return calls to customers who left messages.

Profession Truck Driver

Heartland Express
North Liberty, IA
03.1997 - 07.2000
  • Delivered supplies to customer locations within specific timeframes.
  • Carried out day-day-day duties accurately and efficiently.
  • Increased customer satisfaction by resolving delivery issues.
  • Worked with multiple customers to understand needs and provide excellent service.
  • Improved operations through consistent hard work and dedication.
  • Delivered customer's good in a timely manor.

Education

High School Diploma -

Port Huron High School
Port Huron, MI
06.1982

Skills

  • Verbal and Written Communication
  • Building Rapport and Credibility
  • Administrative and Office Support
  • Explaining Policy and Procedures
  • Gathering Information from Patients
  • Microsoft Office, Excel, Outlook, Kronos
  • Calm and Effective Under Pressure
  • Providing Information and Resources
  • Resolving Problems
  • Helpful and Service-Oriented
  • Documenting and Recording Information
  • Knowledge of Community Services and Programs
  • Caring and Empathetic

Camping and crafts

My girls and I love to spend time camping and exploring nature. We love to spend time making crafts and trying new ideas. Being with my family is my greatest joy.

Timeline

Lead Patient Access Representative

McLaren Port Huron Hospital
04.2001 - Current

Profession Truck Driver

Heartland Express
03.1997 - 07.2000

High School Diploma -

Port Huron High School
Becky Stoner