Becky Stroh

Ensured customer satisfaction and leaving a positive impression by delivering a "chocolate smile" experience. Proficient in performing opening and closing procedures, as well as daily reporting. Proactive in stocking supplies to maintain optimal selling conditions in the store. Strong attention to detail and organizational skills contribute to maintaining a well-managed and customer-friendly environment.

• Enhanced team productivity by implementing efficient shift scheduling and task delegation.
• Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Was responsible for processing all incoming Subpoenas, Garnishments, Levy’s, and FDR Freezes. Providing detailed documentation and timely responses. Assisted with reviewing daily back-office reports and GL balancing to ensure bank accuracy and compliance. Assisted branches with various account maintenance and research requests.

• Enhanced research efficiency by streamlining data collection and analysis processes.
• Developed innovative research methodologies for more accurate results and insights.
• Collaborated with multidisciplinary teams to drive project success and achieve objectives.

Processed and reviewed digital payments received electronically daily. Analyzed each payment for availability, holds and potential fraud. Provided department support with functionality assistance with new core system (Jack Henry).

• Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
• Streamlined support procedures for quicker response times, resulting in higher client retention rates.
• Collaborated with cross-functional teams to develop and implement effective support strategies.