Becky Wootton
LISBON,North Dakota
Summary
Adept at healthcare navigation and proactive problem-solving, I enhanced patient access to community programs at Conifer Healthcare Solutions, boosting service quality. My organized nature and personable communication skills fostered positive outcomes, demonstrating a commitment to care improvement and efficient resource utilization. Experienced Patient Advocate adept at conflict resolution, time management, and relationship building. Caring Patient Advocate with successful background working as positive intermediary between hospitals and patients undergoing treatment. Excellent communication and problem-solving abilities. Bringing three years of experience in field.
Overview
10
10
years of professional experience
Work History
Patient Advocate
Conifer Healthcare Solutions
09.2021 - Current
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Entered details into computer systems and managed database of information.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Worked effectively with staff from all departments to coordinate resolutions.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Answered incoming calls, scheduled appointments and filed medical records.
- Engaged with patients to provide critical information.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Dietary Aide
CommonSpirit Health
08.2018 - 12.2019
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Certified Nursing Assistant
Catholic Health System
11.2016 - 08.2018
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Built rapport with patients and families, providing emotional support during difficult times.
- Followed directions of licensed nurses to administer medications and treatments.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Apparel Manager
Shopko Stores Operating Co. LLC
07.2015 - 09.2015
- Managed inventory effectively, ensuring optimal stock levels and minimizing loss through regular audits and accurate tracking systems.
- Coordinated with other departments to ensure seamless execution of store-wide initiatives; this led to a more cohesive brand identity and improved customer experience.
- Optimized store layout based on customer flow patterns; this created an intuitive shopping experience which resulted in increased sales.
- Assisted customers with sizing issues or style recommendations, delivering personalized shopping experiences that fostered loyalty.
- Maximized profitability by identifying slow-moving items and implementing strategic markdowns or clearance sales events.
- Analyzed sales trends to identify popular products and optimize merchandise placement within the store.
- Improved employee retention rates by creating a positive work environment, offering growth opportunities, and recognizing team accomplishments.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Pharmacy Technician
Shopko Pharmacy
07.2014 - 09.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Set up and modified patient profiles to include current medications and insurance details.
- Entered and processed patients' prescriptions into internal system.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured and compounded medications following standard procedures.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Managed opening and closing duties for pharmacy.
Education
Associate of Applied Science - Pharmacy Technician
North Dakota State College of Science
Wahpeton, ND05-2007
Skills
- Patient Rights
- Proactive Problem Solving
- Resource Utilization
- Organized nature
- Quality Assurance
- Healthcare Navigation
- Decision-making support
- Verbal and written communication
- Medicaid knowledge
- Computer savvy
- Eligibility Determination
- Activity monitoring
- Care improvement
- Reporting
- Referrals processing
- Patient advising
- Personable nature
Timeline
Patient Advocate
Conifer Healthcare Solutions
09.2021 - Current
Dietary Aide
CommonSpirit Health
08.2018 - 12.2019
Certified Nursing Assistant
Catholic Health System
11.2016 - 08.2018
Apparel Manager
Shopko Stores Operating Co. LLC
07.2015 - 09.2015
Pharmacy Technician
Shopko Pharmacy
07.2014 - 09.2015
Associate of Applied Science - Pharmacy Technician
North Dakota State College of Science
Similar Profiles
Dakota HoweDakota Howe
Patient Access Representative at Conifer Healthcare SolutionsPatient Access Representative at Conifer Healthcare Solutions
Brenda ShinaulBrenda Shinaul
Appeals Nurse at Conifer Healthcare SolutionsAppeals Nurse at Conifer Healthcare Solutions
LESLIE RODRIGUEZLESLIE RODRIGUEZ
Patient Advocate at Conifer Healthcare SolutionsPatient Advocate at Conifer Healthcare Solutions