Becky Wray

Ran a shift of 5. nightly paper. work close . Deposit, labor control, food cost.

• Established processes for monitoring customer satisfaction levels.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Facilitated interdepartmental communication by attending meetings or providing updates.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Resolved conflicts between team members in an effective manner.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Communicated regularly with customers to gain insights into their needs.
• Ensured compliance with safety regulations and company policies.
• Completed inventory audits to identify losses and project demand.
• Coached team members and delivered constructive feedback to promote better productivity and build confidence.

• Forecasted customer demand to set prices or credit terms for goods or services.
• Ensured compliance with local health department regulations regarding food safety standards.
• Performed routine audits of internal controls in order to maintain accuracy of financial records.
• Assisted in the recruitment process by interviewing potential candidates for open positions.
• Guided management and supervisory staff to promote smooth operations.
• Administered employee discipline through verbal and written warnings.
• Monitored progress by establishing plans, budgets and measuring results.
• Developed marketing strategies designed to increase brand awareness within target markets.
• Led employee evaluations with constructive feedback to boost performance.
• Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Oversaw product development initiatives from concept through completion stages.
• Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
• Formed and sustained strategic relationships with clients.
• Supervised employees through planning, assignments, and direction.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Designed sales and service strategies to improve revenue and retention.
• Developed service and sales strategies to improve retention and revenue.
• Managed inventory levels and conducted corrective action planning to minimize long-term costs.
• Recruited, trained and empowered employees to achieve key performance indicators.
• Conducted regular meetings with senior management team to review progress against established objectives.
• Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Trained employees on duties, policies and procedures.
• Recruited, interviewed and hired qualified staff for open positions.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Maintained relationships with vendors to obtain the best pricing on supplies and materials.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
• Coordinated training activities for employees to ensure compliance with company policies and procedures.
• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Created schedules and monitored payroll to remain within budget.
• Prepared staff work schedules and assigned team members to specific duties.
• Conducted employee evaluations to provide adequate feedback and recognize quality performance.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Displayed strong telephone etiquette, effectively handling difficult calls.