Becky Wright
Syracuse ,UT
Summary
Adept at elevating client experiences and boosting retention, I leveraged critical thinking and CRM expertise at Marketstar to enhance customer satisfaction significantly. With a proven track record in account management and a flair for developing impactful customer relationships, my background includes notable achievements in sales and service excellence, underscored by a commitment to continuous professional development and client-centric strategies.
Overview
8
8
years of professional experience
Work History
Master Esthetician
Just Breathe Esthetics
10.2023 - Current
- Increased repeat business through exceptional customer service and follow-up appointments.
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Maintained a clean and sanitary work environment, adhering to state regulations and spa policies.
- Provided exceptional waxing services, ensuring client comfort throughout each procedure.
- Participated in marketing efforts such as creating promotional materials to attract new clients.
- Developed customized at-home skincare routines for clients to maintain results between appointments.
- Performed advanced skin analysis to determine appropriate treatment plans for clients'' specific needs.
- Continuously updated knowledge of industry trends and advancements through ongoing professional development courses.
- Improved overall skin health for clients with targeted facials, chemical peels, microneedling and microdermabrasion treatments.
Sugarista
Sugaring NYC
02.2024 - 05.2024
- Maintained strict adherence to sanitation standards, minimizing the risk of infection or irritation for clients.
- Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques.
- Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
- Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction.
Master Esthetician Student
Esteem Academy of Beauty
08.2022 - 10.2023
- Performed advanced skin analysis to determine appropriate treatment plans for clients'' specific needs.
- Provided exceptional waxing services, ensuring client comfort throughout each procedure.
- Educated clients on proper skincare techniques, leading to increased self-care practices at home.
- Stocked treatment rooms with proper supplies.
Sales Executive
DataMaster
04.2021 - 08.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Achieved significant sales targets by motivating team and setting realistic yet challenging goals.
- Identified new market opportunities through diligent research and networking.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
Chat Account Manager
Marketstar, Dropbox
03.2018 - 04.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Safeguarded sensitive information through strict adherence to confidentiality policies and guidelines.
- Supported database management efforts by accurately entering transcribed data into designated systems.
- Developed expertise in industry-specific terminology to enhance the precision of transcriptions across multiple fields.
Customer Service Representative
Wayfair
09.2017 - 03.2018
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Account Manager
Marketstar, VMWare
11.2016 - 07.2017
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution via phone and in writting,
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Review and research customer account information to make sure all documents have been completed, and no critical information is missing.
Education
High School Diploma -
Fremont High School
Plain City, UT06-1995
Skills
- Critical thinking
- Data entry
- Paperwork processing
- Documentation
- Administrative support
- Microsoft Office Suite
- Data collection
- Customer relationship management (CRM)
- Technical support
- Clerical support
- Research
- Account management
Timeline
Sugarista
Sugaring NYC
02.2024 - 05.2024
Master Esthetician
Just Breathe Esthetics
10.2023 - Current
Master Esthetician Student
Esteem Academy of Beauty
08.2022 - 10.2023
Sales Executive
DataMaster
04.2021 - 08.2022
Chat Account Manager
Marketstar, Dropbox
03.2018 - 04.2021
Customer Service Representative
Wayfair
09.2017 - 03.2018
Account Manager
Marketstar, VMWare
11.2016 - 07.2017
High School Diploma -
Fremont High School
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