Becky Young
Orange,MA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
25
25
years of professional experience
Work History
Office Manager
Town Of Athol
Athol, MA
04.2003 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Compared vendor prices and negotiated for optimal savings.
Customer Service Representative
Athol Credit Union
Athol, MA
05.1997 - 04.2003
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated professionally with colleagues, freelancers and clients.
Education
Certificate - Office Management
Mt Wachusett Community College
Gardner, MA05.1997
Skills
- Budgetary Planning
- Report Preparation and Analysis
- Office Management
- Cash Flow and Reconciliation
- Data Communications
- Client Correspondence
- Executive Calendars
- Sorting and Delivering Mail
- Inquiry Requests
- Monthly Closings
- Account and Ledger Reconciliations
- Office Supplies and Inventory
- Maintenance Requirements
- Managing Appointments
- Skilled in Microsoft Office
- Diligent Follow Through
- Administration and Operations
- Invoice and Payment Tracking
- Employee Timesheet Processing
- Friendly and Relatable
- Departmental Support
- Documentation
- Office Equipment Management
Timeline
Office Manager
Town Of Athol
04.2003 - Current
Customer Service Representative
Athol Credit Union
05.1997 - 04.2003
Certificate - Office Management
Mt Wachusett Community College
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