BECKY A CAMPOVERDE

Work History

North Shore Cardiology Consultants

Chicago, IL

07.1994 - 04.2013

Manages 50 incoming calls plus and faxes per day from patients, hospitals and pharmacies.
Organized and maintained many documents, files and records.
Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
Established work procedures or schedules to organize daily work of administrative staff. and Doctors.
Worked with management team to improve workflows and eliminate unnecessary tasks.
Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Pitched in to help with office tasks during busy periods and staff absences.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel. Scheduled meetings for Doctor attorney Collaboration in depositions.

Department of Children and Family Services

Chicago, IL

05.1993 - 01.1994

Responsible for carrying 30 cases
Help Identify needs and specific social services necessary to address identified objectives and goals.
Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
Advocated for clients' best interest in school settings, at juvenile court and in other systems that interfaced with client and family.
Worked closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency.
Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
Evaluated and addressed individual client needs and concerns.
Used active listening skills and supportive diction to cultivate client rapport and open communication.
Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked effectively in fast-paced environments.

Belmont Community Hospital

Chicago, IL

04.1990 - 05.1993

Organized and maintained documents, files and records.
Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
Worked with management team to improve workflows and eliminate unnecessary tasks..
Pitched in to help with office tasks during busy periods and staff absences.
Assisted in scheduling 35 plus appointments using electronic health record systems to enhance patient access.
Coordinated departmental communications, facilitating efficient information flow among staff.