Becky A. Martin
Alice,TX
Summary
Highly motivated and customer-focused professional with extensive background in customer service. Seeking employment with an organization that can leverage my skills. Eager to take on a challenging and enriching position that offers opportunities for professional growth. Proven track record in organizing paperwork, resolving discrepancies, and collaborating with third-party vendors to ensure smooth closings.
Overview
13
13
years of professional experience
Work History
Order Fulfillment Associate
Tellus Equipment Solutions
2022.01 - 2024.08
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Work with Sales Management to accurately place Retail, Alliance and Stock orders with Vendors in a timely manor.
- Review order terms & conditions with direction from Sales Management.
- Generate various sales activity & inventory reports for sales management as needed.
- Ensures equipment information in the dealer business system and/or dealership website is accurate & timely updated.
- Coordinate all complete goods ordering activities including placing the order, communicating equipment availability, and assisting with inventory management duties.
- Coordinates internal transfers of new equipment between dealership locations.
- Locates and transfers equipment to & from other dealership to satisfy customer's needs.
- Participates in internal & external inventory audits to verify inventory records are accurate.
Online Personal Shopper
Walmart
2019.11 - 2021.10
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
Accounting Clerk/Receptionist
AG PRO
2011.05 - 2015.11
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Managed accounts receivables and payroll.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Improved cash flow management with diligent monitoring of incoming payments and timely collections follow ups.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
- Matched purchase orders with invoices and recorded necessary information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Inspected account books and recorded transactions.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Organized, maintained and updated information in computer databases.
Education
GED -
07.1995
Skills
- PC Word Processing, Windows, Excel, Microsoft Word,
- Lotus Notes, View & Viper, Light Accounting, Claims and Point
- Accounts receivable
- Clerical, Customer Service, Data Processing, Insurance
- Answer multiple phone lines, Filing, Fax, Make Copies
- Inventory, Lotus Notes, Sort Mail, Payroll, Reception
- Goal-oriented, Quality Control, Order Picking, Shipping Procedures
- Excellent time management skills
- Shipment Preparation
Timeline
Order Fulfillment Associate - Tellus Equipment Solutions
2022.01 - 2024.08
Online Personal Shopper - Walmart
2019.11 - 2021.10
Accounting Clerk/Receptionist - AG PRO
2011.05 - 2015.11
Texas Education Agency - GED,
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