Rebecca Belsher
Rochester,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Dispatcher/Customer Service Representative
Isaac Heating & Air Conditioning Inc
06.2021 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Closely monitored dispatch board to triage and prioritize over daily calls.
- Answered phone calls and responded to customer emails.
Account Manager
Kodak Alaris
06.2011 - 06.2021
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Resolved discrepancies between invoices and purchase orders in a timely manner, maintaining strong financial controls within the department.
- Worked closely with legal teams to review and draft contractual agreements, protecting the organization''s interests during supplier negotiations.
- Participated in daily meetings to discuss daily activities and any issues that occured in previous day.
Education
HealthCare Management
SUNY College of Technology At Alfred
Alfred, NYHigh School Diploma -
Greece Odyssey
Rochester06.2001
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Prioritizing calls
- Customer Relations
- Updating logs
- Critical Thinking
- Customer Service
- Call center experience
- Complaint Handling
- Payment Processing
- Multi-tasking
- Live chat support
- Organization skills
Volunteer Captain for Special Olympics
I have been volunteering for over 10 years and I love it. I assist in setting up the venues for the sport, assign volunteers tasks and most importantly cheer on the athletes.
Timeline
Dispatcher/Customer Service Representative
Isaac Heating & Air Conditioning Inc
06.2021 - Current
Account Manager
Kodak Alaris
06.2011 - 06.2021
HealthCare Management
SUNY College of Technology At Alfred
High School Diploma -
Greece Odyssey
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