Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
BeckyJo Salmon

BeckyJo Salmon

Verona

Summary

Dynamic Store Manager with a proven track record at Dollar Tree, excelling in customer service and inventory management. Enhanced store profitability through innovative merchandising strategies and effective team leadership, achieving significant sales growth. Skilled in training and mentoring staff, fostering a collaborative environment that drives performance and customer satisfaction.

Overview

2026
2026
years of professional experience

Work History

Store Manager

Dollar Tree
02.2025 - 09.2025
  • Assisted in daily operations to ensure efficient store functionality.
  • Learned inventory management systems for accurate stock tracking and replenishment.
  • Supported team in maintaining a clean and organized sales floor environment.
  • Engaged with customers to provide excellent service and resolve inquiries.
  • Participated in training sessions to enhance product knowledge and sales techniques.
  • Contributed to visual merchandising efforts to optimize product presentation.
  • Collaborated with team members to achieve store cleanliness and safety standards.
  • Adapted quickly to changing priorities within fast-paced retail environment.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Implemented loss prevention strategies, significantly reducing shrinkage.

Store Manager

CNG Financial
08.2024 - 02.2025
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Assisted in daily operations to ensure efficient store functionality.
  • Engaged with customers to provide excellent service and resolve inquiries.
  • Participated in training sessions to enhance product knowledge and sales techniques.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Store Operations Manager

Dollar Tree
06.2023 - 08.2024
  • Managed daily store operations to enhance customer experience and streamline workflows.
  • Trained and mentored staff on operational procedures and customer service standards.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Analyzed sales data to identify trends and inform merchandising strategies.
  • Collaborated with cross-functional teams to enhance promotional campaigns and in-store displays.
  • Ensured compliance with safety regulations and company policies through regular audits.
  • Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
  • Increased sales by [Number]% with special displays and promotions.
  • Increased sales with effective staff training and development programs, ensuring excellent customer service.
  • Led process improvements initiatives that resulted in streamlined operations workflow across departments.
  • Improved store efficiency by streamlining operational processes and implementing time-saving strategies.
  • Developed strong relationships with vendors to negotiate favorable terms, achieving cost savings and timely deliveries.
  • Facilitated regular staff meetings to discuss store goals, share updates on progress towards those objectives, and address any challenges or concerns collectively as a team.
  • Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
  • Created a positive work environment through effective communication and team-building activities, resulting in high employee retention rates.
  • Maintained strict compliance with company policies and procedures as well as local regulations, avoiding potential fines or penalties.
  • Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs.
  • Managed store safety protocols and emergency response procedures, ensuring a secure environment for both staff and customers.
  • Collaborated with other managers to develop cross-functional solutions for increased store performance.
  • Worked closely with the human resources department on hiring decisions to attract top talent for key roles within the store team.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised guests at front counter, answering questions regarding products.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Refinishing Technician

Miracle Method
03.2022 - 04.2024
  • Operated refinishing equipment to restore surfaces to high-quality finishes.
  • Conducted surface preparation, including sanding and cleaning, ensuring optimal adherence of coatings.
  • Applied stains and sealants using various techniques to achieve desired appearance and durability.
  • Monitored drying times and environmental conditions to maintain quality control standards.
  • Implemented best practices for material handling, reducing waste and improving cost-effectiveness.
  • Maintained inventory of supplies, ensuring timely availability of materials for projects.
  • Ensured consistent quality control by conducting thorough inspections at every stage of the refinishing process.
  • Strengthened client relationships with clear communication of project progress and expected outcomes throughout the refinishing process.
  • Maximized equipment lifespan with regular maintenance checks, ensuring optimal performance during each project undertaken.
  • Streamlined workflow for increased efficiency in refinishing projects through effective time management and prioritization.
  • Increased repeat business by consistently delivering exceptional service and superior craftsmanship.
  • Enhanced customer satisfaction by accurately assessing and repairing damaged surfaces.
  • Developed customized solutions to meet unique client needs, resulting in increased sales conversions for specialized services offered.
  • Expanded company''s clientele base by generating positive word-of-mouth through excellent customer service and reliable workmanship.

Intake Operator

Saputo Cheese USA Inc.
2018 - 2021
  • Processed incoming requests efficiently, ensuring accurate data entry and seamless workflow.
  • Coordinated communication between departments to facilitate timely information exchange.
  • Managed scheduling and resource allocation to optimize operational efficiency.
  • Trained new team members on intake procedures and company protocols.
  • Monitored system performance, identifying areas for enhancement and streamlining operations.
  • Maintained compliance with organizational policies, ensuring adherence to regulatory standards.
  • Assisted in training new staff on intake procedures, ensuring consistency across the team.
  • Leveraged strong interpersonal skills to build rapport with clients, easing their concerns during initial consultations.
  • Ensured seamless handoff of cases to appropriate departments by thoroughly documenting pertinent information gathered during the intake process.
  • Adhered to company policies and applicable regulations throughout all stages of the intake process.
  • Participated in ongoing professional development programs aimed at enhancing knowledge of industry trends and improving overall performance.
  • Organized and prioritized tasks effectively, ensuring timely completion of assignments without compromising quality.

Customer Service Representative

Motorola Mobility
2016 - 2018
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Trained new team members on customer service protocols and best practices.
  • Managed high-volume call queues while maintaining service quality standards.
  • Collaborated with cross-functional teams to streamline processes and enhance customer experience.
  • Developed training materials that improved onboarding efficiency for new employees.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Improved resolution time with effective problem-solving for customer complaints.

CNC Machine Operator

Hypro
2014 - 2016
  • Operated CNC machines to produce precision components, ensuring adherence to specifications.
  • Monitored machining processes, identifying and resolving issues to maintain production flow.
  • Conducted routine maintenance on CNC equipment, enhancing reliability and reducing downtime.
  • Collaborated with engineering teams to optimize machine settings for improved quality and efficiency.
  • Properly loaded and unloaded materials in and out of machines.
  • Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
  • Inspected finished parts by checking for defects to meet quality standards.
  • Reduced material waste through precise programming of CNC machines for accurate cutting and milling operations.
  • Monitored machines during operation to make adjustments when necessary and produce quality parts.
  • Maintained tight tolerances with design specifications.
  • Moved finished work to correct staging area for disposition.
  • Manually set up machinery, lathes, and grinders.
  • Learned and followed safety procedures to keep machines operated safely and prevent accidents.
  • Adhered to high level of safety by following company rules and regulations to prevent injuries.
  • Troubleshot technical issues effectively, minimizing disruptions to production schedules and maintaining high levels of output.
  • Supported quality control and inspection processes to promote production of quality products.
  • Safeguarded company assets through diligent care and maintenance of expensive machinery, prolonging equipment lifespan and value retention.
  • Enhanced operational efficiency, organizing work area and tools for quick changeovers between jobs.
  • Resolved production bottlenecks, facilitating smoother workflow and faster turnaround times.
  • Ran multiple CNC machines simultaneously to increase production capacity.
  • Operated CNC machines to produce components with tight tolerances.
  • Utilized calipers and other measuring tools to increase accuracy of parts.
  • Assisted other machinists with set-up and troubleshooting of CNC machines.
  • Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.

Store Manager

Zzip Stop Gas Station
2012 - 2014
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Learned inventory management systems for accurate stock tracking and replenishment.
  • Contributed to visual merchandising efforts to optimize product presentation.
  • Adapted quickly to changing priorities within fast-paced retail environment.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Interacted well with customers to build connections and nurture relationships.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Completed point of sale opening and closing procedures.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

High School Diploma -

Kickapoo High School
Viola
05-2004

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • POS systems
  • Team motivation
  • Supply ordering
  • Policies and procedures
  • Store displays
  • Staff management
  • Staff supervision
  • Sales expertise
  • Employee scheduling
  • Accurate cash handling
  • Opening and closing procedures
  • Documentation and reporting
  • Relationship building and management
  • Retail sales techniques
  • Product merchandising
  • Payroll management
  • Customer response
  • Accurate money handling
  • Bank deposit procedures
  • Loss prevention
  • Bank and safe deposits
  • Loss prevention procedures
  • Performance reviews
  • Pricing strategies
  • Flexible schedule
  • Sales promotions
  • Vendor management
  • Delegating work
  • Employee terminations
  • Risk management
  • Security system monitoring
  • Verbal and written communication
  • Customer feedback analysis

Languages

English
Native or Bilingual

Timeline

Store Manager

Dollar Tree
02.2025 - 09.2025

Store Manager

CNG Financial
08.2024 - 02.2025

Store Operations Manager

Dollar Tree
06.2023 - 08.2024

Refinishing Technician

Miracle Method
03.2022 - 04.2024

Intake Operator

Saputo Cheese USA Inc.
2018 - 2021

Customer Service Representative

Motorola Mobility
2016 - 2018

CNC Machine Operator

Hypro
2014 - 2016

Store Manager

Zzip Stop Gas Station
2012 - 2014

High School Diploma -

Kickapoo High School

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