Becky L. Coleman
Lusby,MD
Summary
Resourceful and experienced worker offering expertise in customer service, employee benefit marketing, sales, implementation and ongoing service management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
34
34
years of professional experience
Work History
Office Assistant
Calvert Health Medical Group
Prince Frederick, MD
04.2021 - Current
- Provided prompt, polite and professional in-person and telephone customer service
- Use NextGen to schedule appointments for doctor visits and procedures
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Reconciled daily payments received and prepared deposits for smooth office finances
- Collaborate with patients, caregivers, and clinical team to ensure patients receive treatment referrals, prescription, and other information in a timely manner
- Maintain medical records with up-to-date patient information including but not limited to insurance information and demographic details
- Adhere to strict PHI, PII and HIPAA guidelines to protect patient privacy
Pharmacy Clerk
Giant Food
Prince Frederick, MD
01.2021 - Current
- Confirmed customer information and insurance eligibility for prescriptions
- Greeted customers at counter and provided excellent customer service
- Completed cash register transactions by handling credit and cash payments using pharmacy register system
- Collaborate with customer, pharmacy techs, pharmacists, and healthcare provider to ensure prescription is processed accordingly based on patient need and insurance guidelines
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage
- Stocked shelves with medications and other pharmacy items for consistent availability
- Update invoice log upon receiving prescription orders
Employee Benefit Specialist
Halfacker & Associates, LLC
Arlington, VA
12.2018 - 08.2020
- Assist employees with benefit questions/process and enrollment in company offered benefit programs via ADP Workforce software
- Coordinate annual benefit review and conduct open enrollment via collaboration with broker and/or vendor
- Reconcile monthly invoices and payroll changes utilizing Excel software
- Presented health content and led new employee orientation meetings
- Administer COBRA/ADA/FMLA/Military/Personal Leave of Absence as well as Advance PTO benefits
- Complete compliance reports for EEO-1, PCORI Fee and 5500 for benefits
Comprehensive Benefit Consultant
Risk Cooperative, LLC (acquired Benefit Resources)
01.2008 - 01.2018
- Researched and evaluated new benefits programs to include in benefit proposal for clients evaluation when selecting a cost-effective and benefit rich program for their employees and dependents (benefit programs included health/dental/vision/ancillary/retirement)
- Implemented open enrollment presentations and communication materials for clients use with employees
- Set-up and maintained benefit systems to streamline benefits processes for employees
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions
- Checked employees' benefits enrollment for accuracy and inputted all data into Employee Navigator, BenefitFocus, BSwift, and/or any other vendor enrollment platform
- Built relationships with vendors to foster quality service delivery
- Collaborated with HR to develop and maintain up-to-date benefits manual
Customer Service Representative II
CareFirst BlueCross / BlueShield
01.2006 - 01.2008
- Process benefit enrollment changes received via form from employer, broker or a third party via Facets software.
- Communicated effectively with employer, broker or a third party when information is missing from enrollment change.
- Communicated with internal departments (claims, customer service and/or billing) when they presented questions regarding an enrollment.
Response Center Coordinator
Medical Advisory Systems, Inc
01.2004 - 01.2005
Employee Benefit Specialist
Horenberg Insurance Services, Inc
01.1995 - 01.2004
Group Administrator
Colonial Benefit Administrator
01.1992 - 01.1994
Team Secretary
MCC Companies, Inc (subsidiary Of Cigna)
Eden Prairie, MN
01.1990 - 01.1992
Education
No Degree - General Studies
College of Southern
Prince Frederick, MDCertificate - Medical Administrative Assistant
Lakeland Medical Dental Academy
Minneapolis, MN1988
Skills
- Customer Service
- Benefit Administration (Health/Life/Dental/Vision/ 401k/Supplemental Programs)
- Understanding of State and Federal Benefit Regulations (ACA/FMLA/HIPAA/PHI/PII/Cobra)
- Sales / Marketing / Research
- Proposal Prep / Presentation
- Implementation of Benefit Programs
- Employee Navigator, BenefitFocus, BSwift, and other enrollment platforms offered by vendor
- Interpretation of Benefit Policies
- Strong Interpersonal Skills
- Strong Problem Solver
- Report Analysis
- Event and Activity Planning
- Materials Organization
- Verbal and Written Communication
- Insurance Eligibility Verifications
- Microsoft Office Suite proficiency
- Set-up of Employee Navigator platform
- Processing enrollment changes via BenefitFocus, BSwift, and other vendor enrollment platforms
License
Active Maryland Life/Health License since 2009 - #2110596
Additional Information
Volunteerism
Safe Nights — Shelter for Homeless
Provide overnight monitoring November thru March, for community churches that come together in providing a warm overnight shelter and meals for homeless children and adults.
End Hunger of Calvert County — Non-profit food entityAssist in fundraising events (bike ride, dragon boat race, and anything else they develop) for organization providing food for those with food insecurities.
Timeline
Office Assistant
Calvert Health Medical Group
04.2021 - Current
Pharmacy Clerk
Giant Food
01.2021 - Current
Employee Benefit Specialist
Halfacker & Associates, LLC
12.2018 - 08.2020
Comprehensive Benefit Consultant
Risk Cooperative, LLC (acquired Benefit Resources)
01.2008 - 01.2018
Customer Service Representative II
CareFirst BlueCross / BlueShield
01.2006 - 01.2008
Response Center Coordinator
Medical Advisory Systems, Inc
01.2004 - 01.2005
Employee Benefit Specialist
Horenberg Insurance Services, Inc
01.1995 - 01.2004
Group Administrator
Colonial Benefit Administrator
01.1992 - 01.1994
Team Secretary
MCC Companies, Inc (subsidiary Of Cigna)
01.1990 - 01.1992
No Degree - General Studies
College of Southern
Certificate - Medical Administrative Assistant
Lakeland Medical Dental Academy