Dedicated professional with a background in social services and customer support. Experienced in assessment, advocacy, crisis response, and community resource coordination. Proven ability to build trust with diverse populations and effectively address emotional needs.
Work History
Front End Certified Ambassador
1 Year 2 Months
BJs Wholesales Club | 08.2025 - Current
Cashier
1 Month
Giant Eagle | 06.2025 - 07.2025
Brand Associate
1 Year 1 Month
Old Navy | 02.2024 - 03.2025
Paraeducator
9 Years 8 Months
South Fayette Township School District | 05.2014 - 01.2024
Facilitated educational and behavioral support for students (K-12) based on their Individual Education Plan
Provided support to teachers and staff during daily operations
Utilized Access Billing system to accurately report student activities, ensuring compliance with reporting standards
Crisis Clinician
2 Years 2 Months
Mercy Behavioral Health | 09.2009 - 11.2011
Screened all phone calls to determine if callers are in crisis and to find out if callers are appropriate for MBH services
De-escalated crisis situations that occur by phone and in person
Assessed those in crisis and refer those consumers to the appropriate resources
Conducted evaluations for those entering treatment at Mercy Behavioral Health
Outpatient Therapist
1 Year
Mercy Behavioral Health | 06.2005 - 06.2006
Provided one-on-one psychotherapy to help clients address personal challenges
Completed the case management tasks necessary for each consumer
Participated as a member of the interdisciplinary treatment team
Therapist and Intake Clinician
1 Year 8 Months
Mon Yough Community Services | 09.2003 - 05.2005
Conducted clinical assessments and diagnoses for clients initiating treatment
Coordinated assignment of new clients to appropriate therapists
Conducted individual psychotherapy & group therapy
Fulfilled case management needs for consumers
Managed case management needs, ensuring comprehensive support for consumers
Coordinated assignment of new consumers to therapists with staff (12/04 - 5/05)
Education
Master of Science - Social Work
Columbia University | New York, NY | 05.2003
Bachelor of Science - Business Administration
Carnegie Mellon University | Pittsburgh, PA | 05.1999