BECKY S. BLACK
McKees Rocks,PA
Summary
Outgoing Administrative Specialist with 10+ years of experience in administrative support. Proficient in Microsoft Office with excellent customer service and communication skills and typing abilities. Forward thinking and successful at managing an office organization while streamlining documentation processes and procedures.
Overview
22
22
years of professional experience
Work History
Senior Behavioral Health Administrative Support
Holy Family Institute
Pittsburgh, Pennsylvania
04.2016 - Current
- Inbound and outbound calls
- Processing new referrals, scheduling appointments, verifying insurances, discussing insurance and financial responsibility, obtaining authorizations.
- Requesting and processing medical records.
- Processing client payments and submitting payments to the finance department.
- Creating and updating client paper charts, scanning and linking client paperwork in EHR.
- Established process flows and train new employees.
- Ordering office supplies.
- Prepare and distribute office correspondence.
- Working multiple weekly and monthly reports and billing reconciliation.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Benefits Specialist
Towers Watson
Pittsburgh, Pennsylvania
06.2014 - 03.2016
- Inbound and outbound calls from employees/retirees/spouses of multiple clients for health and welfare benefits.
- Explained benefits to plan participants in easy to understand terms.
- Processed new hire enrollment, annual enrollment, and qualified life events.
- Researched issues, opened cases, along with follow up calls until case was resolved.
- Worked reports, voicemails, transcribed voicemails, TTY calls, and web chats.
Customer Service Representative
Hometown Medical Equipment
Pittsburgh, Pennsylvania
09.2013 - 06.2014
- Inbound and outbound calls, process new and supply orders, along with oxygen refills.
- Sales Orders - received & processed new orders from referral sources.
- Verified insurance & obtained authorizations.
- Created patient charts & processed set-up paperwork.
- Electronically scanned and linked patient paperwork.
Senior CSR
Adult & Pediatric Specialist
Pittsburgh, PA
06.2007 - 06.2013
- Inbound and outbound calls, process supply & oxygen orders, assisted in trouble shooting, and handled billing questions.
- Processed new patient referrals, verified insurance, obtained authorizations, worked weekly and monthly reports, processed and tracked equipment delivered and/or picked up, ordered office supplies and patient equipment and supplies.
- CSR Mentor Position - Established process flows and procedures, traveled to other locations in PA, IL, NY, NJ, AL to train new CSR’s, as well as on going training for current CSR’s.
Medical Receptionist
Pine Hollow Medical Associates
McKees Rocks, Pennsylvania
05.2009 - 10.2009
- Answered phones, triaged calls, registered patients, processed payments, verified insurances, created and updated patient paper charts, scanned and uploaded documents to the EHR, checked out patients and scheduled appointments for four doctors.
Enrollment Specialist
Coventry Health Care, Inc
Moon, Pennsylvania
10.2005 - 06.2007
- Reported daily management productivity, distributed & tracked daily work, maintained work queues, created spreadsheets and mail merges, created and updated process flows, trained and coached co-workers, and processed requests for enrollments.
Tax Associate, Office Coordinator
H&R Block
McKees Rocks, PA
12.2002 - 10.2005
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Received and deposited customer payments, prepared and distributed office correspondence, ordered supplies and handled incoming and outgoing mail.
- Resolved daily scheduling issues, customer service issues and system issues.
- Generated closing reports, archived daily files.
- Instructed income tax courses and policy and procedure classes.
Office Clerk
Fidelity National Financial/LSI
Coraopolis, Pittsburgh, Pennsylvania
05.2003 - 12.2003
- Filed new and open pending files, sent for recording files and pending policy files, recorded mortgages, typed and marked-up final policies, typed new orders and called for real estate taxes.
General Office Clerk
Lemont Restaurant
Pittsburgh, Pennsylvania
10.1997 - 02.1998
- Provided phone service, maintained files, sent and distributed faxes, posted regular mail and made copies.
Secretary/Word Processor
Fidelity National Financial/LSI
Pittsburgh, Pennsylvania
08.1993 - 03.1995
- Provided phone service, maintained all office files, posted regular and overnight mail, typed proposals, letters, reports and specifications, sent and distributed faxes and ordered supplies.
Education
Income Tax Basic Course – Certificate -
H&R Block, McKees Rocks
12.2002
Computer Operator – Certificate -
Duff’s Business Institute
07.1993
GED -
Connelly Skill Learning Center
07.1991
Langley High School
Pittsburgh, PASkills
- Customer Service
- Written and Verbal Communication
- Organization and Planning
- Time Management and Prioritizing
- Microsoft Outlook, Word, Excel, PowerPoint
- Medical Terminology, ICD-9, ICD-10
- Transcription
- Insurance Verification
- Billing Authorizations
- Empathetic & Sympathetic
Timeline
Senior Behavioral Health Administrative Support
Holy Family Institute
04.2016 - Current
Benefits Specialist
Towers Watson
06.2014 - 03.2016
Customer Service Representative
Hometown Medical Equipment
09.2013 - 06.2014
Medical Receptionist
Pine Hollow Medical Associates
05.2009 - 10.2009
Senior CSR
Adult & Pediatric Specialist
06.2007 - 06.2013
Enrollment Specialist
Coventry Health Care, Inc
10.2005 - 06.2007
Office Clerk
Fidelity National Financial/LSI
05.2003 - 12.2003
Tax Associate, Office Coordinator
H&R Block
12.2002 - 10.2005
General Office Clerk
Lemont Restaurant
10.1997 - 02.1998
Secretary/Word Processor
Fidelity National Financial/LSI
08.1993 - 03.1995
Income Tax Basic Course – Certificate -
H&R Block, McKees Rocks
Computer Operator – Certificate -
Duff’s Business Institute
GED -
Connelly Skill Learning Center
Langley High School
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