Overview
Work History
Education
Skills
Resumeobjective
Languages
Timeline
Generic

Bedly Alcide

Miami,FL

Overview

25
25
years of professional experience

Work History

Supervisor

CDR Health
10.2020 - Current
  • Create and manage employee schedules, instituted program to reward time clock accuracy, routinely inspect company property, assign duties, and support member needs.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.

BRANCH CORDINATOR TRAINER

APRIA HEALTHCARE
08.2023 - 09.2024
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Facilitated team-building exercises to foster collaboration between department members.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
  • Increased employee competency with creation of targeted skill development paths.
  • Implemented gamification techniques in training sessions, boosting learner engagement and participation.
  • Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
  • Promoted culture of continuous improvement by initiating regular training feedback loops.
  • Customized leadership development programs, resulting in marked increase in leadership capabilities across departments.
  • Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
  • Elevated participant engagement by developing interactive training modules.
  • Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
  • Enhanced training accessibility, converting traditional materials into e-learning formats.
  • Boosted training session effectiveness with integration of multimedia tools.
  • Engaged with subject matter experts to ensure training content accuracy and relevance.
  • Revolutionized safety training, significantly reducing workplace accidents.
  • Improved learning outcomes with application of adult learning principles in all training programs.
  • Pioneered mentorship program, fostering professional growth and development.
  • Developed comprehensive evaluation system to measure training effectiveness and inform future improvements.
  • Facilitated workshops on advanced communication skills, significantly improving team collaboration.
  • Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
  • Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
  • Led cross-functional team to update training curricula, keeping pace with industry changes.
  • Streamlined onboarding process, reducing new hire ramp-up time.
  • Provided coaching and mentoring to employees.
  • Facilitated virtual, in-person and blended learning sessions.
  • Established and maintained quality control standards.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Developed job-specific competencies and performance standards.
  • Built and maintained professional relationships with vendors and suppliers.
  • Developed and implemented successful onboarding program.
  • Developed and executed performance management programs
  • Developed and executed performance management programs to increase employee engagement and productivity
  • Designed and delivered web-based, self-directed learning materials.
  • Worked with vendors to customize courseware to accommodate business needs

Retention Specialist

HEALTHY PARTNER
01.2022 - 03.2023
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
  • Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
  • Boosted revenue through upselling and cross-selling opportunities during customer interactions.
  • Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
  • Evaluated current customer retention strategies and recommended improvements.
  • Gathered feedback from departing customers to identify areas for improvement in products or services offered.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
  • Increased customer retention rates by developing and implementing effective loyalty strategies.
  • Analyzed customer behavior and data to identify trends and develop customer retention strategies.
  • Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
  • Analyzed customer data to identify trends, providing valuable insights for retention initiatives.
  • Increased team productivity by providing training on best practices for retaining customers.
  • Collaborated with sales and marketing teams to develop targeted campaigns for customer segments.
  • Tailored retention initiatives to diverse customer segments, recognizing and addressing specific expectations and requirements.
  • Cultivated team environment focused on exceeding customer expectations, leading by example in all customer interactions.
  • Reduced churn significantly by identifying at-risk customers early and creating targeted retention campaigns.
  • Strengthened customer relationships, reaching out proactively to gather feedback and offer personalized solutions.
  • Optimized retention strategies by leveraging data analytics to predict customer behavior and preferences.
  • Improved service delivery consistency by standardizing response procedures across all customer touchpoints.
  • Empowered customers by providing comprehensive resources and support for self-service, improving satisfaction.
  • Enhanced customer experience by optimizing onboarding process, making it more informative and user-friendly.
  • Conducted detailed analysis of customer feedback to identify patterns and areas for improvement, enhancing overall satisfaction.
  • Increased team efficiency through implementation of CRM tool, simplifying tracking of customer interactions.
  • Enhanced operational efficiency by automating routine follow-up communications, allowing more focus on high-impact interactions.
  • Fostered positive company image by ensuring prompt and empathetic resolution of customer issues.
  • Built strong customer rapport, leading to increased advocacy and positive word-of-mouth referrals.
  • Facilitated culture of continuous improvement by regularly reviewing retention strategies and metrics with team.
  • Enhanced team knowledge and skills with regular training sessions on product updates and communication techniques.
  • Boosted customer loyalty with introduction of rewards program tailored to frequent users.
  • Achieved notable improvements in customer satisfaction scores by refining communication channels and methods.
  • Developed comprehensive understanding of customer needs through targeted surveys and interviews, informing product enhancements.
  • Streamlined feedback collection process, enabling more efficient analysis and response to customer concerns.
  • Improved customer retention rates by developing and implementing personalized engagement strategies.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Developed and monitored employee recognition programs.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Collaborated with managers to identify and address employee relations issues.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Administered employee benefits programs and assisted with open enrollment.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Assisted with writing job postings and job descriptions for boards.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Worked alongside global business leader to deploy new training strategies.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.

CUSTOMER SERVICE PROVIDER

Molina Health Care
01.2020 - 10.2020
  • Answer inbound customer requests, improve customer retention, make recommendations, and respond to inquiries.
  • Identified opportunities for process improvement within the team, presenting recommendations to management for consideration.
  • Conducted regular follow-ups with customers post-resolution as part of ongoing commitment towards quality assurance.
  • Adapted communication style to accommodate diverse customer preferences, establishing trust and rapport quickly in each interaction.
  • Educated clients on product features and benefits, fostering informed decision-making and boosting sales potential.
  • Managed high call volume, prioritizing tasks to provide timely assistance to customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

SALES AGENT AND ASSISTANT MANAGER

Kharis Marketing
07.2018 - 06.2019
  • Implemented quoting process, assisted with recruiting and training, resolved customer service issues, and tracked sales.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Recorded accurate and efficient records in customer database.
  • Built diverse and consistent sales portfolio.
  • Contributed to team objectives in fast-paced environment.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

SUPERVISOR, TRAINER AND LEAD AGENT

Smith Advertising Marketing
03.2015 - 06.2018
  • Overseeing marketing campaigns, conducting research, collaborating with professionals, and preparing marketing reports.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Collaborated with subject matter experts to create accurate training content.
  • Enhanced training accessibility, converting traditional materials into e-learning formats.
  • Advanced organizational goals through strategic development of training initiatives aligned with company objectives.

PHARMACY TECHNICIAN

Armor Correctional Health Services
11.2016 - 04.2017
  • Enter prescription orders, fill prescriptions, verify information, and update patient profiles.

CUSTOMER SERVICE STAFF

Publix Supermarket
03.2003 - 02.2008
  • Attract customers, maintain records, handle complaints, and greet customers.

CASHIER CLERK

Publix Supermarket
07.1999 - 03.2003
  • Greet customers, operate cash register, answer questions, and process payments.

Education

Some College (No Degree) - CYBERSECURITY CERTIFICATION PROGRAM

MIAMI DADE COMMUNITY COLLEGE
Miami, FL

High School Diploma -

Miami Edison Senior High School
Miami, FL
01.1998

Skills

  • Microsoft Excel
  • Customer Service
  • Data Analysis
  • Scheduling
  • Team Management

Staff Training and Development

Staff Supervision

Customer rapport

Marketing knowledge

Recruiting and interviewing

Sales Strategies

Compliance understanding

Sales Growth

Policy Enforcement

Orientation and training

Sales Reporting

Employee Performance Evaluations

Performance reviewing

Promotional planning

CSS

Problem Resolution

Computer Skills

Multitasking Abilities

Organizational Skills

Hiring and Training

Goal Setting

Customer Relationship Management

Staff Training

Excellent Communication

Good Judgment

Team building

MS Office

Attention to Detail

Analytical Thinking

  • Group and individual instruction
  • Training Needs Analysis
  • Curriculum Planning
  • Program Management
  • Materials Preparation
  • Student Engagement
  • Online Instruction
  • Payment Collection
  • Curriculum Creation
  • Classroom oversight
  • Multimedia Creation
  • Student rapport
  • Instrumentation
  • Engineering
  • Dietary planning
  • Training material development
  • Quality Assurance
  • Strategic Planning
  • Employee Relations
  • Classroom experience
  • Training Method Development
  • Job Skill Building
  • Team Exercises
  • Data Entry
  • Group Instruction
  • Curriculum Design
  • Workshop coordination
  • Needs Assessment
  • Employee surveying
  • Group Discussion Facilitation
  • In-Depth Research
  • Training Program Design
  • Individualized Instruction
  • Lectures and Discussions
  • Human Resources
  • Product Development
  • Program Design
  • Role Playing
  • Business Administration
  • Business Needs Analysis
  • Video instruction
  • Virtual Learning Management
  • FileMaker Pro
  • Training Video Production
  • Referral Coordination
  • Budget Administration
  • Contract Negotiation
  • Video Conferencing
  • Survey Management
  • Corporate Training Programs
  • Materials Organization

Resumeobjective

Administrative Assistant with 6+ years of experience organizing presentations, preparing facility reports, and maintaining the utmost confidentiality. Expertise in Microsoft Excel. Looking to leverage my knowledge and experience into a role as Project Manager.

Languages

English

Timeline

BRANCH CORDINATOR TRAINER

APRIA HEALTHCARE
08.2023 - 09.2024

Retention Specialist

HEALTHY PARTNER
01.2022 - 03.2023

Supervisor

CDR Health
10.2020 - Current

CUSTOMER SERVICE PROVIDER

Molina Health Care
01.2020 - 10.2020

SALES AGENT AND ASSISTANT MANAGER

Kharis Marketing
07.2018 - 06.2019

PHARMACY TECHNICIAN

Armor Correctional Health Services
11.2016 - 04.2017

SUPERVISOR, TRAINER AND LEAD AGENT

Smith Advertising Marketing
03.2015 - 06.2018

CUSTOMER SERVICE STAFF

Publix Supermarket
03.2003 - 02.2008

CASHIER CLERK

Publix Supermarket
07.1999 - 03.2003

Some College (No Degree) - CYBERSECURITY CERTIFICATION PROGRAM

MIAMI DADE COMMUNITY COLLEGE

High School Diploma -

Miami Edison Senior High School

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Bedly Alcide