Thomas Bedra
Sweetwater,TN
Summary
Highly motivated and client-focused leader with 10+ years of experience across the Automotive and Information Technology industries. Proven success in building strong customer relationships, identifying needs, and delivering tailored technology-driven solutions. Recognized for exceptional communication, problem-solving, and organizational skills, with a consistent record of driving customer satisfaction and operational efficiency.
Accomplished manager with extensive experience leading and mentoring teams, improving performance, and fostering engagement. Adept at coordinating cross-functional initiatives, overseeing complex implementations, and ensuring seamless service delivery. Holder of multiple General Motors certifications, including Service & Parts Director, Service Manager, Parts Manager, EV Service Consultant, Service Consultant, and Parts Consultant.
Dedicated to exceeding client expectations, strengthening after-sales support, and positively impacting organizational success through strategic leadership, independent decision-making, and a commitment to continuous improvement.
Overview
22
22
years of professional experience
6
6
Certification
2
2
years of post-secondary education
Work History
Client Experience Director
Traver Connect
04.2024 - 06.2025
- Identified and executed opportunities to engage clients.
- Communicated with assigned accounts, set expectations and negotiated priorities.
- Coordinated with internal departments on implementation of new client business.
- Managing a large portfolio of over 30 Clients while keep retention up and growing the portfolio from within.
- Managed, measured, tracked and resolved customer issues to achieve timely resolutions.
- Onboarded new clients through established sales and implementation cycle.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Coached and trained over 20 agents and managed the team members to give the best experience to the partners and clients.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Took ownership of customer issues and followed problems through to resolution.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Associate Sale Manager
Gratistech
02.2024 - 04.2024
- Facilitated creating and delivering presentations to potential clients to showcase products and services
- Supported sales team in managing customer accounts, resolving inquiries, and processing orders
- Utilized CRM software to track leads, monitor sales pipeline, and generate sales reports for management review
- Performed system Training and integration for the customer
- Managed feature development for future and current clients
- Conducted cold calls and emails to generate leads and qualify prospects for sales team
Service Lead/Lead Trainer
Long of Athens Chevrolet, Buick, GMC
06.2021 - 02.2024
- Demonstrated expertise in providing exceptional customer service and resolving complex service-related issues promptly and effectively leading to increased sales and shop production
- Supervised and trained a team of service advisers, ensuring they consistently met and exceeded performance targets and customer satisfaction goals
- Utilized strong interpersonal and communication skills to build strong relationships with customers, team members, and management
- Excelled at over the phone and in-person appointment scheduling to maintain an achievable shop pace and meet monthly targets
- Handled dealership software and hardware integration for the service department and parts department
Owner Operator
JET Legal Copy Service
11.2018 - 01.2021
- Delivered legal support to Law Firms for proceedings, pretrial conferences, motion sessions, and trials
- Managed and maintained case documents and confidential client files including financial statements and medical documents
- Contacted medical and automotive insurance companies and state and local law enforcement for medical records, incident reports, driving and criminal records
- Provided rapid communication between medical and automotive insurance companies and state and local law enforcement and our partner law firms.
IT Department Manager
Ross and Associates
Troy, Michigan
07.2014 - 01.2018
- Installed, operated, and maintained computer systems and local area networks
- Troubleshot computer systems and hardware to support the law firm, which included debugging and testing new software
- Provided technical support to the law office for a wide range of IT-related issues
- Conducted security audits on IT infrastructure and policies, including firewalls, access management, user authentication, and risk mitigation
- Promptly addressed and resolved all Legal Staff inquiries
Assistant Manager
Bodies By Bob Body Shop
Macomb, Michigan
08.2012 - 05.2014
Service Manager
Michael Chevrolet
Chesterfield, Michigan
04.2008 - 08.2012
Service Advisor
Ed Rinke Pontiac
Warren, Michigan
07.2006 - 04.2008
US Sailing Instructor
St. Croix Yacht Club
06.2003 - 09.2006
Education
No Degree - Automotive Repair
Macomb Community College
Macomb, MI 08.2006 - 06.2008
High School Deploma - General Education
Dakota High School
Macomb, MI06-2006
Skills
- Detail oriented
- Project Management
- Personable
- Communication
- Training
- Computer Systems integration
Certification
2023 Parts & Service Director: General Motors Service Technical College
2023 Service Manager: General Motors Service Technical College
2023 Parts Manager: General Motors Service Technical College
2023 Service Consultant: General Motors Service Technical College
Traver Connect BDCU: Traver Connect
2023 Parts Consultant> General Motors Service Technical College
Microsoft Office Specialist Master: Microsoft
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Directed and coached teams of 20+ employees, improving performance, morale, and customer outcomes.
- Trained, mentored, and evaluated associates to drive productivity and reduce process delays.
- Implemented structured training programs that raised service quality and consistency across teams.
- Managed portfolios of 30+ clients, ensuring strong retention while also expanding business opportunities.
- Onboarded new clients through established sales and implementation cycles, ensuring smooth adoption.
- Resolved escalated customer complaints with a focus on satisfaction and loyalty.
- Consistently delivered presentations to clients to showcase new products, services, and solutions.
- Oversaw service departments, optimizing shop scheduling, pace, and monthly production targets.
- Improved customer experience by aligning service, parts, and IT systems for greater efficiency.
- Supervised warranty processes, parts management, and customer service teams to meet performance goals.
- Increased operational efficiency by coordinating cross-departmental collaboration on service solutions.
Timeline
Client Experience Director
Traver Connect
04.2024 - 06.2025
Associate Sale Manager
Gratistech
02.2024 - 04.2024
Service Lead/Lead Trainer
Long of Athens Chevrolet, Buick, GMC
06.2021 - 02.2024
Owner Operator
JET Legal Copy Service
11.2018 - 01.2021
IT Department Manager
Ross and Associates
07.2014 - 01.2018
Assistant Manager
Bodies By Bob Body Shop
08.2012 - 05.2014
Service Manager
Michael Chevrolet
04.2008 - 08.2012
No Degree - Automotive Repair
Macomb Community College
08.2006 - 06.2008
Service Advisor
Ed Rinke Pontiac
07.2006 - 04.2008
US Sailing Instructor
St. Croix Yacht Club
06.2003 - 09.2006
High School Deploma - General Education
Dakota High School
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