Bionca Sturdivant
Raleigh,NC
Summary
Having years of experience in the customer service field, has afforded me the ability to encounter while learning how interact with all types of personalities
Overview
6
6
years of professional experience
Work History
Assistant Manager
Speedway Gas Station
Garner, NC
05.2018 - Current
- Ensured compliance with safety regulations and company policies.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
Education
High School Diploma -
Enloe High School
Raleigh, NC05-2011
Skills
- Extremely focused with remarkable work ethics
- Excellent communicator
- Effective in team management and leadership skills
- Strong organizational and scheduling skills
- Hiring/onboarding
- Exercised good customer service at all times
Timeline
Assistant Manager
Speedway Gas Station
05.2018 - Current
High School Diploma -
Enloe High School
Similar Profiles
Angelina LorenzAngelina Lorenz
Cashier at Speedway Gas StationCashier at Speedway Gas Station
David CampDavid Camp
Store Leader at Speedway Gas StationStore Leader at Speedway Gas Station
Deasia MclellanDeasia Mclellan
Cashier at Speedway Gas StationCashier at Speedway Gas Station
M'Leah ReyesM'Leah Reyes
Cafe Manager at Speedway Gas StationCafe Manager at Speedway Gas Station
Katelyn SeamanKatelyn Seaman
Host at Coquette BrasserieHost at Coquette Brasserie