Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Websites
References
Timeline
Generic

Bee Coyle

Fowlerville

Summary

Solution-oriented Complaints Manager known for high productivity and efficient task completion. Skilled in conflict resolution, customer relationship management, and process improvement. Excels at communication, empathy, and problem-solving to address customer concerns effectively and enhance satisfaction levels.

Overview

12
12
years of professional experience

Work History

Artist

Self-employeed
Fowlerville
09.2013 - Current
  • Drafted sketches for prospective projects to present to clients.
  • Participated in critiques of other artist's work within the community.
  • Organized and participated in art exhibitions to showcase work.
  • Collaborated with clients to develop custom artwork that met their needs.
  • Utilized various painting styles such as realism, abstract expressionism, impressionism.
  • Created promotional materials such as brochures or flyers for upcoming events or classes.
  • Created original artwork in a variety of mediums including oil, acrylic, and watercolor paints, pencils, charcoal, pastels, and markers.
  • Provided guidance and technical assistance to other artists when needed.
  • Developed logos for businesses based on customer specifications.
  • Met with commission clients to gain agreement on artistic project goals, parameters and financial considerations.
  • Received and incorporated feedback from clients and peers to improve artistic outcomes.
  • Ensured compliance with copyright and intellectual property laws in the creation and distribution of art.

Complaints Manager

Neogen
Lansing
05.2023 - 03.2025
  • Maintained accurate records of all customer complaints, ensuring timely resolution.
  • Developed and managed complaint tracking system for monitoring progress of issues resolution.
  • Investigated customer complaints, identified root causes and implemented corrective actions.
  • Engaged external parties such as legal advisors or mediators when appropriate.
  • Provided guidance and support to team members on handling difficult customer situations.
  • Ensured compliance with applicable laws governing consumer protection rights.
  • Collaborated with other departments such as sales, marketing and product development to ensure that customer needs are met.
  • Drafted responses to customers regarding their complaints and maintained effective communication with them.
  • Reviewed existing policies and procedures relating to customer complaint management and proposed changes when necessary.
  • Identified systemic problems in processes leading to customer dissatisfaction and recommended solutions.
  • Participated in training sessions for new employees on best practices for responding to customers' concerns.
  • Analyzed customer complaints and service trends to identify and correct systematic issues.
  • Responded to customer complaints with professionalism and offered suitable solutions or requested assistance of supervisor.
  • Resolved customer complaints via phone, email or social media.
  • Proposed or approved modifications to project plans.
  • Produced thorough, accurate and timely reports of project activities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Assigned work and monitored performance of project personnel.

Customer Service Representative

Neogen
Lansing
02.2022 - 05.2023
  • Provided exceptional customer service to ensure customer satisfaction.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided accurate information about products and services to customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Collected deposits or payments and arranged for billing.

Nurse Technician

Washtenaw Community College
Ann Arbor
08.2019 - 09.2021
  • Monitored inventory levels of medical supplies in assigned areas and restocked when necessary.
  • Cleaned and sterilized medical equipment following established procedures.
  • Participated in training sessions related to new technologies used in the department.
  • Maintained a safe environment by adhering to infection control protocols and safety standards.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assisted nursing staff with the setup and use of medical equipment.
  • Completed daily patient charting on computer.

Babysitter

Self-employeed
Ann Arbor
08.2016 - 09.2021
  • Tailoring activities based on the individual needs of each child under care.
  • Developing creative ways to encourage learning through everyday experiences.
  • Teaching good manners by setting clear expectations for behavior in various settings.
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Encouraging healthy physical activity by taking walks together or playing games outside.
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Creating an atmosphere of fun that allows for occasional rule-bending within reason.
  • Instructing children in basic hygiene practices such as brushing teeth or washing hands.
  • Engaging in age-appropriate activities like reading stories or playing games.
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Enforcing discipline when necessary but always doing so calmly and respectfully.
  • Greeting parents upon arrival home from work and providing updates on the day's events.
  • Transporting children to school, sports activities, or other engagements when necessary.
  • Organizing playdates with other children and providing supervision during outdoor activities.
  • Monitoring sleep schedules and adjusting accordingly if needed.
  • Remaining alert at all times while caring for multiple children simultaneously.
  • Completing light housekeeping tasks such as tidying up toys and books.
  • Establishing trust through consistent communication with both parents and kids.
  • Using problem-solving skills to anticipate potential issues before they arise.
  • Helping older children with homework assignments as directed by parents.
  • Administering medication when needed according to parent instructions.
  • Enforced rules to teach good manners and maintain safe environment.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Provided nurturing and appropriate environment for children of various ages.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Dressed children and changed diapers.
  • Instructed children in eating, resting and restroom habits.
  • Identified signs of emotional or developmental problems in children to alert parents or guardians.

Host

Ichiban Steakhouse & Sushi Bar
Ann Arbor
03.2021 - 08.2021
  • Provided customers with accurate wait times and monitored waiting list.
  • Managed dining room layout to maximize efficiency of staff members.
  • Performed light administrative duties such as filing documents and taking messages.
  • Greeted guests upon arrival and provided them with menus.
  • Managed incoming calls during busy shifts.
  • Balanced cash drawers at the end of each shift.
  • Resolved conflicts between customers when necessary.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Provided excellent customer service by anticipating customer needs.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Took reservations over phone and in person.
  • Assisted servers in seating guests by escorting them to their tables.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Inspected dining areas for any damages or defects.
  • Processed payments from customers using a POS system.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Notified server after seating parties in section to facilitate prompt service.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.

Tutor

Self-employeed
Ann Arbor
11.2013 - 08.2021
  • Adapted instruction methods based on individual learning styles.
  • Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
  • Integrated technology into lessons when appropriate.
  • Encouraged students to ask questions and participate in discussions.
  • Created a positive learning environment by encouraging open communication between tutor, teacher, and student's family members.
  • Communicated regularly with parents and guardians regarding student progress.
  • Monitored student performance on assignments and assessments throughout the year.
  • Assisted students in developing effective study habits and strategies for success in school.
  • Prepared and administered tests to assess student understanding of course material.
  • Organized group activities to allow students to practice problem-solving skills.
  • Demonstrated various teaching techniques to engage students in the learning process.
  • Counseled struggling learners on how best to approach difficult subjects or tasks.
  • Assisted students with the preparation of college entrance exams and applications.
  • Identified gaps in students' knowledge and developed targeted lessons to address these areas.
  • Maintained up-to-date knowledge of curriculum changes and educational practices to provide current and effective tutoring.

Proofreader

Self-employeed
Ann Arbor
10.2017 - 11.2020
  • Corrected typos in printed materials before going into production phase.
  • Compiled lists of corrections for authors based on results of proofreading sessions.
  • Analyzed copy for readability, clarity and adherence to editorial policy.
  • Checked page layout elements such as headings, subheadings, columns, font sizes and graphics.
  • Researched technical terms used in manuscripts to ensure accuracy.
  • Maintained detailed records of changes made during proofreading process.
  • Reviewed, proofread and corrected content for accuracy of grammar, spelling, punctuation, syntax and formatting.
  • Organized multiple projects simultaneously while meeting tight deadlines.
  • Provided feedback on writing styles and suggested improvements where necessary.

Delivery Coordinator

Buddys Pizza Pub
Ann Arbor
09.2018 - 08.2019
  • Maintained accurate records of deliveries and invoices in company database.
  • Ensured compliance with all applicable laws and regulations related to transportation of goods.
  • Resolved issues related to incorrect or damaged shipments in a timely manner.
  • Tracked shipments, updated customers on delivery status, and addressed any customer inquiries.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Operated equipment and machinery according to safety guidelines.

Host

Texas Roadhouse
Ann Arbor
11.2016 - 05.2018
  • Provided customers with accurate wait times and monitored waiting list.
  • Managed dining room layout to maximize efficiency of staff members.
  • Performed light administrative duties such as filing documents and taking messages.
  • Greeted guests upon arrival and provided them with menus.
  • Managed incoming calls during busy shifts.
  • Balanced cash drawers at the end of each shift.
  • Resolved conflicts between customers when necessary.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Assisted servers in seating guests by escorting them to their tables.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Answered telephone to provide dining information and take reservations.

Education

Associate of Arts - Secondary Education

Washtenaw Community College
Ann Arbor, MI
03-2020

Skills

  • Complaint resolution
  • Root cause analysis
  • Cross-department collaboration
  • Data entry
  • Record keeping
  • Attention to detail

Affiliations

  • DnD
  • Manga reader
  • learning about plants and herbs!

Languages

English
Professional
ASL
Elementary

References

References available upon request.

Timeline

Complaints Manager

Neogen
05.2023 - 03.2025

Customer Service Representative

Neogen
02.2022 - 05.2023

Host

Ichiban Steakhouse & Sushi Bar
03.2021 - 08.2021

Nurse Technician

Washtenaw Community College
08.2019 - 09.2021

Delivery Coordinator

Buddys Pizza Pub
09.2018 - 08.2019

Proofreader

Self-employeed
10.2017 - 11.2020

Host

Texas Roadhouse
11.2016 - 05.2018

Babysitter

Self-employeed
08.2016 - 09.2021

Tutor

Self-employeed
11.2013 - 08.2021

Artist

Self-employeed
09.2013 - Current

Associate of Arts - Secondary Education

Washtenaw Community College

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