Bee Coyle
Fowlerville,Michigan
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Artist
Self-employeed
09.2013 - Current
- Drafted sketches for prospective projects to present to clients.
- Participated in critiques of other artist's work within the community.
- Collaborated with clients to develop custom artwork that met their needs.
- Created promotional materials such as brochures or flyers for upcoming events or classes.
- Developed logos for businesses based on customer specifications.
- Received and incorporated feedback from clients and peers to improve artistic outcomes.
- Ensured compliance with copyright and intellectual property laws in the creation and distribution of art.
Complaints Manager
Neogen
05.2023 - 03.2025
- Maintained accurate records of all customer complaints, ensuring timely resolution.
- Provided guidance and support to team members on handling difficult customer situations.
- Ensured compliance with applicable laws governing consumer protection rights.
- Collaborated with other departments such as sales, marketing and product development to ensure that customer needs are met.
- Reviewed existing policies and procedures relating to customer complaint management and proposed changes when necessary.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Responded to customer complaints with professionalism and offered suitable solutions or requested assistance of supervisor.
- Produced thorough, accurate and timely reports of project activities.
- Assigned work and monitored performance of project personnel.
Customer Service Representative
Neogen
02.2022 - 05.2023
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Nurse Technician
Washtenaw Community College
08.2019 - 09.2021
- Monitored inventory levels of medical supplies in assigned areas and restocked when necessary.
- Cleaned and sterilized medical equipment following established procedures.
- Participated in training sessions related to new technologies used in the department.
- Maintained a safe environment by adhering to infection control protocols and safety standards.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted nursing staff with the setup and use of medical equipment.
Babysitter
Self-employeed
08.2016 - 09.2021
- Tailoring activities based on the individual needs of each child under care.
- Developing creative ways to encourage learning through everyday experiences.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Providing a safe environment for children to explore their curiosity and creativity.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Maintaining a positive attitude while being patient and understanding with the children.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Assisting with meals, snacks, and bedtime routines for the children.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
- Transporting children to school, sports activities, or other engagements when necessary.
- Remaining alert at all times while caring for multiple children simultaneously.
- Completing light housekeeping tasks such as tidying up toys and books.
- Helping older children with homework assignments as directed by parents.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
Host
Ichiban Steakhouse & Sushi Bar
03.2021 - 08.2021
- Provided customers with accurate wait times and monitored waiting list.
- Managed dining room layout to maximize efficiency of staff members.
- Greeted guests upon arrival and provided them with menus.
- Managed incoming calls during busy shifts.
- Balanced cash drawers at the end of each shift.
- Resolved conflicts between customers when necessary.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Served as point-of-contact for resolving guest complaints or special requests.
- Took reservations over phone and in person.
- Ensured compliance with health and safety regulations within the restaurant.
- Contributed to team efforts by accomplishing related tasks as needed.
- Processed payments from customers using a POS system.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Tutor
Self-employeed
11.2013 - 08.2021
- Adapted instruction methods based on individual learning styles.
- Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
- Encouraged students to ask questions and participate in discussions.
- Created a positive learning environment by encouraging open communication between tutor, teacher, and student's family members.
- Monitored student performance on assignments and assessments throughout the year.
- Assisted students in developing effective study habits and strategies for success in school.
- Prepared and administered tests to assess student understanding of course material.
- Demonstrated various teaching techniques to engage students in the learning process.
- Assisted students with the preparation of college entrance exams and applications.
- Identified gaps in students' knowledge and developed targeted lessons to address these areas.
- Maintained up-to-date knowledge of curriculum changes and educational practices to provide current and effective tutoring.
Proofreader
Self-employeed
10.2017 - 11.2020
- Compiled lists of corrections for authors based on results of proofreading sessions.
- Analyzed copy for readability, clarity and adherence to editorial policy.
- Checked page layout elements such as headings, subheadings, columns, font sizes and graphics.
- Researched technical terms used in manuscripts to ensure accuracy.
- Reviewed, proofread and corrected content for accuracy of grammar, spelling, punctuation, syntax and formatting.
- Organized multiple projects simultaneously while meeting tight deadlines.
Delivery Coordinator
Buddys Pizza Pub
09.2018 - 08.2019
- Maintained accurate records of deliveries and invoices in company database.
- Ensured compliance with all applicable laws and regulations related to transportation of goods.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Host
Texas Roadhouse
11.2016 - 05.2018
- Provided customers with accurate wait times and monitored waiting list.
- Managed dining room layout to maximize efficiency of staff members.
- Greeted guests upon arrival and provided them with menus.
- Managed incoming calls during busy shifts.
- Balanced cash drawers at the end of each shift.
- Resolved conflicts between customers when necessary.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
- Contributed to team efforts by accomplishing related tasks as needed.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Answered telephone to provide dining information and take reservations.
Education
Associate of Arts - Secondary Education
Washtenaw Community College
Ann Arbor, MI05-2020
Skills
- Complaint resolution
- Customer relationship management (CRM)
- Cross-functional cooperation
- Data-entry
- Attention to detail
- Critical thinking
- Problem resolution
- Computer proficiency
- Microsoft
- Sales expertise
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 2 in the development creating a complaints team.
- Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Affiliations
- DnD
- Manga reader
- learning about plants and herbs!
Languages
English
Professional
ASL
Elementary
Interests
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Acting and Theater
- Gardening
- Kayaking
- Anime and Manga
- D&D
Timeline
Complaints Manager
Neogen
05.2023 - 03.2025
Customer Service Representative
Neogen
02.2022 - 05.2023
Host
Ichiban Steakhouse & Sushi Bar
03.2021 - 08.2021
Nurse Technician
Washtenaw Community College
08.2019 - 09.2021
Delivery Coordinator
Buddys Pizza Pub
09.2018 - 08.2019
Proofreader
Self-employeed
10.2017 - 11.2020
Host
Texas Roadhouse
11.2016 - 05.2018
Babysitter
Self-employeed
08.2016 - 09.2021
Tutor
Self-employeed
11.2013 - 08.2021
Artist
Self-employeed
09.2013 - Current
Associate of Arts - Secondary Education
Washtenaw Community College
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education and Training
other
Software
Microsoft
CRM
Krita
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