Summary
Overview
Work History
Education
Skills
Professional Awards
Timeline
Generic

Isabella Blackburn

Tacoma,WA

Summary

Pursuing a part-time role in a customer-facing or food service environment that leverages my 6+ years of experience in office, retail, and high-stress work scenarios.

Overview

8
8
years of professional experience

Work History

Packaging Support

WYLD
02.2024 - Current
  • Place gummies quickly on conveyor belts to be sealed (~120 parts per minute), place strips of sealed gummies into boxes to be further shipped to retailers by the unit (~180 units/hr personal average)
  • End of day duties include washing, rinsing, and sanitizing, and drying all work surfaces as well as industrial candy flow wrapper used to seal the gummies
  • Address and resolve packaging issues, preventing potential delay in product delivery
  • Utilize sustainable packaging initiatives that reduced waste while maintaining product protection during transport (from plastic to biodegradable plant-based plastic)
  • Contributed to successful product launches with attractive packaging designs that captured consumer attention (launch of recent flavor, grapefruit)

Sales Advisor Keyholder

Office Depot
08.2023 - 02.2024
  • General responsibilities include front register, fulfilling online & Amazon orders, logistics and stocking, breakdown of freight, and ensuring the store stays presentable
  • As keyholder, perform managerial duties such as opening and closing store, cash office, training & coaching new employees
  • Helped to increase ink, printer, and paper sales at Tacoma location by 5% during 2023 fiscal year by establishing rapport with customers and meeting their needs, especially regulars
  • Maintain a wide variety of product knowledge to efficiently assist as many different customers as possible
  • Respond to in-person and telephone requests for information about company offerings, staying up to date with all deals and promotions.

Gas Station Attendant

Tahoma Express
08.2022 - 06.2023
  • Inspect fuel pumps and fuel tanks for proper operation and safety
  • Assist with inventory management, helping to keep stock levels consistent and up to date
  • Promote special offers and discounts to customers to maximize sales
  • Manage merchandise displays effectively, keeping shelves visually appealing for customer convenience
  • Ensure accurate cash handling and maintain a balanced register until the end of each shift

Call Center Customer Service Representative

Central Washington University Financial Aid
01.2017 - 01.2020
  • Field questions from students, staff, and parents by solving minor account issues and assisting students with public & private financial aid, cashier department, and the student accounts process (took ~30-50 calls per day on average)
  • Provide empathetic support for customers experiencing personal difficulties, building rapport and trust within the reputation of the university
  • Work with parents, faculty, and staff to address any issues related to tuition billing or outstanding balances
  • Developed easy-to-understand educational materials explaining various aspects of the financial aid process for distribution during orientation sessions or campus visits from prospective families
  • Mentor new employees during 2nd and 3rd year, providing guidance on best practice within the field and helping to foster an atmosphere of learning and professional growth

Education

Bachelor of Arts - Visual and Performing Arts

University of Washington
Tacoma, WA
08-2023

Skills

  • Customer Service
  • Data Entry
  • Communication
  • Dishwashing
  • Food Manufacturing
  • Coffee/Barista
  • Conflict Resolution
  • Cash Handling
  • Flexibility
  • Creativity
  • Plant and animal care
  • Dependable and responsible

Professional Awards

Employee of the Year, Office Depot, 2023

Timeline

Packaging Support

WYLD
02.2024 - Current

Sales Advisor Keyholder

Office Depot
08.2023 - 02.2024

Gas Station Attendant

Tahoma Express
08.2022 - 06.2023

Call Center Customer Service Representative

Central Washington University Financial Aid
01.2017 - 01.2020

Bachelor of Arts - Visual and Performing Arts

University of Washington

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Isabella Blackburn