Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress

Araceli Leal

Maricopa,AZ

Summary

Motivated Customer Service Representative with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.

Overview

11
11
years of professional experience

Work History

Waitress

Harrah's AK-Chin Casino Resort
Maricopa, AZ
08.2014 - Current
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Completed credit payments via card processing systems.
  • Operated Agilysys POS systems to cash out customer checks and complete order transactions.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Observed participants and provided corrective measures for skill improvement.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Host/Cashier

Harrah's Ak-Chin Casino Resort
Maricopa, AZ
10.2013 - 07.2014
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.

Library Aide

Desert Wind Middle School
Maricopa, AZ
07.2012 - 04.2014
  • Placed books on proper shelves when returned to circulation.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Answered questions from patrons and helped to find desired materials.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Helped children select appropriate reading level library books.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Collected and processed fines on overdue library materials.
  • Entered new transactions and updated records of library users.
  • Supported staff with facility maintenance, security and customer relations work..
  • Mentored library volunteers and coordinated work assignments.

Customer Service Representative

Arizona State Express Title And Registration
Maricopa, AZ
04.2011 - 07.2012
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Education

GED -

Central Arizona College
Coolidge, AZ

Skills

  • Cool Under Pressure
  • Warm and Friendly
  • PPE Guideline Compliance
  • Transactions and Cash Handling
  • Customer Service and Rapport
  • Conflict and Complaint Resolution
  • Guest Inquiries
  • Accuracy and Efficiency
  • Billing and Payment Processing

Languages

Spanish
Native or Bilingual

Timeline

Waitress

Harrah's AK-Chin Casino Resort
08.2014 - Current

Host/Cashier

Harrah's Ak-Chin Casino Resort
10.2013 - 07.2014

Library Aide

Desert Wind Middle School
07.2012 - 04.2014

Customer Service Representative

Arizona State Express Title And Registration
04.2011 - 07.2012

GED -

Central Arizona College

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