CHANGE MANAGER
Gary Langmeyer
ZENSAR TECHNOLOGIES
San Diego,CA
13
Years of experience
Dynamic Senior Business Analyst and IT Change & Service Management leader with 7+ years of business analysis experience and 15+ years leading technology change, service transition, operational readiness, and IT service management. Proven expertise in requirements analysis, stakeholder engagement, process improvement, governance, ServiceNow, major incident management, problem management, deployment management, and enterprise technology implementations. Recognized for strengthening production stability, reducing operational risk and downtime, optimizing ITSM processes, and translating complex business requirements into practical, scalable technology solutions across public-sector, financial-services, and global enterprise environments.
Work History
CHANGE MANAGER
2 Years 8 Months- Lead weekly change management governance and Change Advisory Board (CAB) activities across City IT teams and vendors, evaluating change quality, risk, readiness, and execution to support reliable production environments.
- Co-authored the City's change management process and procedure guide and implemented ServiceNow CAB Workbench, redesigning change-review workflows to strengthen governance, structure, and decision-making.
- Develop and maintain change management dashboards to monitor key metrics, trends, and performance, while facilitating Post-Implementation Reviews to identify root causes of unsuccessful changes and drive corrective actions.
- Manage the closure of open and expired changes, ensuring timely completion of associated change tasks and adherence to established change management procedures.
- Partner with internal IT teams and external vendors to improve the accuracy, completeness, and compliance of change requests while delivering change management training to strengthen process adoption.
CHANGE MANAGER & SENIOR BUSINESS ANALYST
5 Years- Led strategic process and system changes while developing, documenting, and delivering ITSM training to cross-functional business and IT stakeholders, supporting regulatory compliance, risk mitigation, reduced downtime, and uninterrupted business operations.
- Established and managed the organization's problem management program, reducing problem cases by up to 50% within two years through streamlined procedures and structured bi-monthly team meetings.
- Reviewed and approved change requests for CAB consideration and led weekly stakeholder meetings, contributing to a 60%+ reduction in emergency and unsuccessful changes while strengthening production stability.
- Defined, developed, and monitored monthly and quarterly change management metrics, presenting performance trends and process improvement results to senior IT management.
- Developed bank-wide processes and procedures for requesting new software and applications, supporting the successful production deployment of 200+ applications.
ASSISTANT DIRECTOR - BUSINESS PROCESS OPERATIONS MANAGER
2 Years 5 Months- Led the design and development of processes and procedures supporting the design, build, deployment, support, and maintenance of Managed Services applications, platforms, and infrastructure across business and Client Technology teams.
- Developed and delivered essential Managed Services operational documentation, including Run Books, Workbooks, and Support Models, completing deliverables on time and within budget to strengthen service quality and operational consistency.
- Managed the initial development and continuous improvement of the ServiceNow platform and associated applications, including the Service Catalog supporting change, incident, configuration, release, and problem management.
- Co-authored Change Management and ITSM processes and procedures, reducing operational costs by up to 15% through the elimination of redundancies and process inefficiencies.
ASSISTANT DIRECTOR - IT TRANSITION & CHANGE MANAGER
2 Years 9 Months- Led service transition activities for infrastructure and application projects, aligning project scope, business requirements, operational readiness, schedules, and budgets to support successful production deployment.
- Partnered with Program/Project, Product, and Service Delivery Managers to successfully complete 70+ application and infrastructure projects.
- Collaborated with business and IT stakeholders to align release schedules with project timelines, validate deployment readiness, and monitor implementations through production.
- Developed detailed deployment plans and transition strategies to coordinate implementation activities, dependencies, responsibilities, timelines, and operational requirements across cross-functional teams.
- Authored comprehensive transition plans and operational support documentation, including Business Impact Assessments and Operations & Support Manuals, to strengthen production readiness and service continuity.
Education
Bachelor of Science - Business Management
Skills
Change management
CAB management
IT Service Management (ITSM)
ServiceNow special administrative roles
Service Catalog Management
Incident management
Service transition
Deployment & Release Management
Process improvement
Procedure development
ITIL framework
Agile & Scrum Methodologies
Stakeholder & Vendor Management
Lean Six Sigma
Business analysis
Timeline
CHANGE MANAGER
ZENSAR TECHNOLOGIES
03.2024 - CurrentRead More
CHANGE MANAGER & SENIOR BUSINESS ANALYST
FEDERAL HOME LOAN BANK OF CHICAGO
03.2019 - 03.2024Read More
ASSISTANT DIRECTOR - BUSINESS PROCESS OPERATIONS MANAGER
ERNST & YOUNG (EY) GLOBAL IT SERVICES
04.2016 - 09.2018Read More
ASSISTANT DIRECTOR - IT TRANSITION & CHANGE MANAGER
ERNST & YOUNG (EY) GLOBAL IT SERVICES
07.2013 - 04.2016Read More
Northern Illinois University
Bachelor of Science from Business Management
Read More
Additional Relevant Experience
- IBM Global Services, IT Operations Analyst / Business Program Manager
- IBM Global Services, IT Service Delivery Manager - End User Services
- ABN AMRO / LaSalle Bank, Service Delivery Manager - End User Services
- ABN AMRO / LaSalle Bank, NOVELL / Microsoft Engineer & Network Administrator
Core Expertise
- Business Analysis & Requirements
- IT Change Management / CAB
- IT Service Management (ITSM)
- ServiceNow & Service Catalog
- Major Incident Management
- Problem Management
- Service Transition & Deployment
- Process / Procedure Development
- Operational Readiness
- ITIL Processes & Procedures
- Agile / Scrum & Lean Six Sigma
- Stakeholder & Vendor Management