Keri Casabo
Katy
Summary
Dynamic customer service professional with extensive experience at Yard House and CareLinx. Proven ability to enhance customer satisfaction through effective problem resolution and upselling techniques. Skilled in multitasking and time management, consistently delivering exceptional service while training new team members. Bilingual in English and Spanish, fostering strong client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server, Server Trainer
Yard House
06.2020 - Current
- Provided exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Assisted in training new servers on menu knowledge and service protocols.
- Recommended menu items based on customer preferences, enhancing overall dining experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Work From Home Customer Care Advisor
CareLinx
03.2023 - 08.2025
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints efficiently to enhance satisfaction.
- Adapted quickly to new systems and procedures for effective support.
- Documented customer interactions for future reference and analysis.
- Adapted communication style according to diverse clientele, providing personalized assistance that met individual preferences.
- Provided exceptional service by understanding customer needs and offering tailored solutions.
- Served as a mentor for new hires, sharing expertise on best practices for successful customer interactions.
- Resolved customer inquiries in English and Spanish, enhancing satisfaction and loyalty.
- Managed customer inquiries and resolved issues efficiently through multi-channel communication.
Education
High School Diploma -
American Academy
Miami, FLNo Degree -
Miami Dade College
Miami, FLSkills
- Call center experience
- Appointment scheduling
- Escalation management
- Time management
- Multitasking and organization
- Problem resolution
- Phone etiquette
- Documentation and reporting
- Customer service
- Strong work ethic
- Exceptional customer service
- Sales expertise
Certification
- Licens
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Work From Home Customer Care Advisor
CareLinx
03.2023 - 08.2025
Server, Server Trainer
Yard House
06.2020 - Current
High School Diploma -
American Academy
No Degree -
Miami Dade College