Bernadine Kuailani

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• Kept bus interiors clean and tidy to provide comfortable passenger environments.
• Completed pre- and post-trip bus inspections for safe passenger transportation.
• Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
• Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
• Transported passengers safely along prescribed routes according to tight schedules.
• Conducted pre-trip inspections of bus for safe operation.
• Acted calmly, productively and professionally under pressure for helpful emergency response.
• Communicated regularly with central dispatch teams to report delays and route changes.
• Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
• Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
• Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
• Performed minor maintenance tasks such as changing lights or checking tire pressure to ensure the safe operation of the bus at all times.
• Inspected bus for any mechanical issues before departure.

• Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
• Fastened chains, straps, covers, and binders to secure load during transit.
• Answered roadside assistance calls for tows and other vehicle support.
• Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
• Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
• Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.