Beenish Saeed
Arcata,CA
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.
Motivated and efficient professional specializing in cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Cabin Crew Member
PIA
Peshawar
04.2000 - 07.2010
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Stocked cabin with safety guides, airsick bags, cleaning supplies and other necessary items after every flight.
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- Communicated effectively with customers using English language skills.
- Provided first aid assistance to passengers when necessary.
- Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
- Maintained a professional appearance at all times while interacting with customers.
- Responded promptly to customer complaints or requests for service during flights.
- Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
- Assisted passengers with inquiries regarding in-flight services, such as meal options and entertainment selections.
- Cleaned and serviced all areas of aircraft, including cabin, galleys and lavatories.
- Held employees responsible for fulfilling required duties and tasks during designated shifts.
- Helped guests locate seats and stow luggage in appropriate locations.
- Collected passenger trash during and after flights.
- Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
Education
Bachelor of Arts - Arts
University of Peshawar
Peshawar, SC 07.2002 - 07.2004
Skills
- Safety management
- Service excellence
- Customer service
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Maintenance requests
- Employee interaction
- Special needs assistance
- Food and beverage service
- Safety awareness
- Meal service
- Security measures
- Emergency equipment assessment
- Customer assistance
- Empathy and patience
- Passenger service
Languages
English
Professional
Timeline
Bachelor of Arts - Arts
University of Peshawar
07.2002 - 07.2004
Cabin Crew Member
PIA
04.2000 - 07.2010