Beenu Tamang Thapa
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Sales Lady
Rellato Sweet Shop
Qatar
02.2023 - Current
- - Assisted customers with product selection and purchases.
- - Handled cash, card transactions, and daily sales records.
- - Maintained shop cleanliness and product displays.
- - Provided excellent customer service to increase repeat business.
Receptionist
La Villa Hotel
Qatar
12.2022 - 01.2023
- - Welcomed and assisted guests with check-in and check-out procedures.
- - Handled phone calls, reservations, and inquiries.
- - Coordinated with housekeeping and other departments for guest needs.
- - Delivered professional and friendly front desk services.
Education
Higher Secondary Education (+2) - English (Major)
Active Greenland Secondary School
01.2018
Skills
- Effective communication skills
- Sales management
- - Reception & Front Desk Operations
- Collaborative problem-solving
- Organizational time strategies
- Goal oriented
- Customer relations
- Product promotions
- Customer experience enhancement
- Objection handling
Languages
- Nepali – Native
Native or Bilingual
- English – Good
Native or Bilingual
- Hindi – Good
Native or Bilingual
- Arabic – Basic
Limited Working
Timeline
Sales Lady
Rellato Sweet Shop
02.2023 - Current
Receptionist
La Villa Hotel
12.2022 - 01.2023
Higher Secondary Education (+2) - English (Major)
Active Greenland Secondary School