Hi, I’m
Brianna Aguilar
Waco,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
years of professional experience
Work History
Drive Casa
Administrative Assistant
2021.12 - 2023.03 (1 year & 3 months)
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Provided friendly customer service to clients to ensure their return for service,
- Scheduled client service appointments.
- Performed cash handling skills by taking payment
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
HEB Grocery Store
Beauty Sales Associate
2021.04 - 2021.12 (8 months)
Job overview
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Supported loss prevention goals by monitoring shopper behavior.
- Engaged in friendly conversation with customer to better uncover individual needs.
Security Finance
Assistant Manager
2018.02 - 2021.04 (3 years & 2 months)
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
HEB Grocery Store
Manager
2014.10 - 2018.02 (3 years & 4 months)
Job overview
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Delivered feedback to decision-makers regarding employee performance.
- Defined clear targets and objectives and communicated to other team members
Education
McLennan Community College , Waco, TX
Some College (No Degree) from Nursing
University High School , 3201 S New Road Waco, Tx 76706
High School Diploma
06.2014
Skills
- Cash Deposit Preparation
- Employee Training
- Administrative Support
- Schedule Management
- Phone Call Answering
- Credit Checks
- Staff Management
- Proofreading
- Merchandising
- Team Bonding
- Staff Motivation
- Performance Improvement
- Document Retrieval
Timeline
Administrative Assistant
Drive Casa
2021.12 - 2023.03 (1 year & 3 months)
Beauty Sales Associate
HEB Grocery Store
2021.04 - 2021.12 (8 months)
Assistant Manager
Security Finance
2018.02 - 2021.04 (3 years & 2 months)
Manager
HEB Grocery Store
2014.10 - 2018.02 (3 years & 4 months)
McLennan Community College
Some College (No Degree) from Nursing
University High School
High School Diploma
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