Summary
Overview
Work History
Education
Skills
Timeline
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Beesan Laymoun

Cary,NC

Summary

An accomplished cyber security professional with achievements that stem from bolstering customer satisfaction through cultivating robust relationships with clients, account teams, and partners, while also ensuring value through retention and expansion.

Overview

5
5
years of professional experience

Work History

Enterprise Customer Success Manager, New England

VARONIS SYSTEMS INC.
12.2020 - Current
  • Manage customer success operations for 45 tops spend enterprise accounts in New England with ACV of $80K-600K.
  • Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation, yielding 400k of additional annual revenue for customer.
  • Recognize Key Stakeholders within accounts to gain perspective on product usage and to further ensure their needs are met.
  • Facilitated successful renewals through diligent relationship management and proactive issue resolution ensuring renewal rate of 90%+ QOQ.
  • Ensure that customers' business goals and use cases are being met through assisting in value roadmaps and technical education training.
  • Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
  • Own and manage Customers' post-sales value delivery to drive success.
  • Monitor and optimize customer performance and progress through Gainsight and CRM tools.
  • Identify at-risk customers and escalating their cases to Risk Review Board, coordinating action items across various departments to find resolution and mitigate risk, achieving 97% outcome.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
  • Hand-selected for multiple pilot projects to help drive business forward through Customer Success development.

OUTSIDE SALES MANAGER

SLINGSHOT INC.
05.2020 - 12.2020
  • Maintained relationships with over 70 residential properties to ensure average of 550 prospects per month to engage
  • Developed and trained property staff on marketing materials to endorse Slingshot products and services
  • Oversaw sales events and coordinated with local businesses to provide promotional giveaways to prospective customers
  • Trained new employees on Slingshot's products/services and best practices on building relationships with property staff.

LEASING AND MARKETING SPECIALIST

LINCOLN PROPERTIES COMPANY
04.2019 - 05.2020
  • Conducted market surveys, file audits, monthly newsletters, leases, and screening of prospective tenants
  • Established digital marketing campaigns that engage surrounding areas through multiple social media platforms
  • Led community occupancy to 98% by planning and holding events to market community to potential prospects and increasing renewal percentage through engaging current residents
  • Analyzed competitor data; develop online strategies and new products
  • Improved resident satisfaction through excellent communication skills, responding to feedback, and resolving complaints.

LEASING CONSULTANT

GCI Residential
11.2018 - 08.2019
  • Outperformed company goals by securing over 90% of community rentals to ensure occupancy
  • Consolidated electronic and physical records containing renter's insurance, rental applications, screening results, payments, and invoices
  • Performed outreach marketing to prospective residents using personal communication.

Education

Bachelor of Science Marketing - Minor in Media Studies -

The University of North Carolina At Greensboro
Greensboro, NC
05.2018

Skills

  • Bilingual (English & Arabic)
  • Microsoft Office Programs (Excel, Word, PowerPoint, OneNote, SharePoint, Teams), CRMs (Salesforce/Gainsight/Yardi/MailChimp)
  • Highspot, Zoom, Nexonia, Navan
  • Strategic Planning
  • Team building
  • Staff mentoring & leadership
  • Customer Retention & Relationship building
  • Emotional Intelligence
  • Risk Management
  • Project Management
  • Cyber Security
  • Revenue Strategy
  • Product Presentations
  • Sales intelligence
  • Account Management

Timeline

Enterprise Customer Success Manager, New England

VARONIS SYSTEMS INC.
12.2020 - Current

OUTSIDE SALES MANAGER

SLINGSHOT INC.
05.2020 - 12.2020

LEASING AND MARKETING SPECIALIST

LINCOLN PROPERTIES COMPANY
04.2019 - 05.2020

LEASING CONSULTANT

GCI Residential
11.2018 - 08.2019

Bachelor of Science Marketing - Minor in Media Studies -

The University of North Carolina At Greensboro

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Beesan Laymoun