BEGUM KOCDEMIR
Duluth,MN
Summary
Personable financial leader skilled in developing highly effective teams and managing daily branch operations with efficiency and a focus on client services. Well-versed in identifying areas in need of improvement and implementing actionable solutions to drive revenue and reduce expenditures. Aiming to fulfill a professional role to leverage several years of related experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Enterprise Mobility – Assistant Branch Manger
06.2023
- Supervised my team, ensuring smooth daily operations and maintaining high service standards
- Conducted regular training sessions to enhance team performance and customer service skills
- Resolved customer inquiries and complaints promptly, ensuring customer satisfaction and loyalty
- Developed strategies to improve customer service and implemented feedback mechanisms to continuously enhance service quality
- Managed branch budgets, including forecasting, expense control, and financial reporting
- Conducted regular financial analysis to identify opportunities for cost reduction and revenue growth
- Helped to grow our fleet by 24.8% in FY23
- Boosted operational profit by 437.5% from -24 to +81 within a month (April 2024 to May 2024) through strategic planning and effective team management.
Enterprise Mobility – Management Assistant
03.2023 - 06.2023
- Assisted customers with rental inquiries, reservations, and transactions, ensuring a positive experience
- Assisted in daily administrative tasks, including data entry, reporting, and filing
- Played a key role in achieving branch sales targets and operational efficiency.
Enterprise Mobility – Management Trainee
04.2022 - 03.2023
- Completed a comprehensive 9-month management training program covering various aspects of the business, including customer service, sales, operations, and management
- Assisted in daily branch operations, including vehicle check-ins/check-outs, customer service, and sales support
- Worked closely with branch management to learn and apply best practices in customer service and sales
- Demonstrated strong performance and dedication, leading to promotion to Management Assistant upon completion of the program.
Caribou Coffee – Shift Leader
07.2021 - 04.2022
- Managed opening and closing procedures, including cash handling and inventory management
- Trained new employees on company policies, procedures, and customer service standards
- Maintained a clean and organized work environment to meet health and safety standards
- Resolved customer complaints and provided solutions to enhance the customer experience
- Assisted in scheduling shifts and ensuring adequate staffing during peak hours.
Superior Shores Resort – Housekeeping Supervisor
04.2020 - 06.2021
- Coordinated daily housekeeping operations, including room assignments, inventory control, and supply ordering
- Conducted regular inspections of guest rooms and public areas to maintain quality control
- Trained new housekeeping staff on cleaning procedures, safety protocols, and customer service standards
- Managed scheduling and timekeeping to ensure adequate staffing and efficient use of resources
- Addressed and resolved guest complaints and issues promptly to enhance overall guest experience.
DP World Yarımca – Human Resources Intern
02.2019 - 06.2019
HONDA Turkiye – Human Resources Intern
03.2018 - 06.2018
IFF Turkiye – Production Intern
06.2017 - 07.2017
Education
Bachelor - Industrial Engineering
Kocaeli University
01.2019
Personal Brand Image and Time Management Seminar (Certifi -
01.2015
Skills
- COMPUTER SKILLS
- MS Office, ProModel, SPSS, POM-QM, VRScheduler, WebRez Pro
Certification
2024 - Supply Chain Management (Continuing)
2021 - Project Management
2017 - Advanced Excel Course (Certified)
2017 - 24th ITU Industrial Engineering Student Symposium (Certified)
2015 - Charisma Effect and Motivation Techniques Seminar (Certified)
2015 - Effective Communication and Body Language Seminar (Certified)
2015 - Career Planning Seminar (Certified)
2015 - Personal Brand Image and Time Management Seminar (Certified)
Timeline
Enterprise Mobility – Assistant Branch Manger
06.2023
Enterprise Mobility – Management Assistant
03.2023 - 06.2023
Enterprise Mobility – Management Trainee
04.2022 - 03.2023
Caribou Coffee – Shift Leader
07.2021 - 04.2022
Superior Shores Resort – Housekeeping Supervisor
04.2020 - 06.2021
DP World Yarımca – Human Resources Intern
02.2019 - 06.2019
HONDA Turkiye – Human Resources Intern
03.2018 - 06.2018
IFF Turkiye – Production Intern
06.2017 - 07.2017
Bachelor - Industrial Engineering
Kocaeli University
Personal Brand Image and Time Management Seminar (Certifi -
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