Behad Douglas
New York
Summary
Professional and dedicated restaurant server with over 8 years of experience in delivering exceptional customer service. Known for consistently achieving high levels of customer satisfaction through expert order-taking, efficient multitasking, and a positive attitude. Skilled in upselling, ensuring a memorable dining experience, and working collaboratively with team members to maintain a smooth and professional atmosphere.
Overview
9
9
years of professional experience
Work History
Server
Blue Finn
08.2023 - Current
- Prioritized customer satisfaction while managing the complexities of a busy, high traffic location.
- Provided exceptional service to guests daily in a high-volume, fast-paced restaurant.
- Upsold food and beverage items, consistently meeting or exceeding sales targets.
- Collaborated with kitchen and bar staff to ensure seamless service and guest satisfaction.
- Served large groups and special events, delivering tailored service to enhance guest experiences.
- Trained and mentored new staff, fostering a collaborative team environment.
Server/Bartender
Dos Caminos Times Square
05.2018 - 08.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Server
Bobby Van’s Steakhouse
11.2022 - 02.2024
- Delivered top-tier service to upscale clientele, ensuring a memorable dining experience.
- Assisted with wine pairings and menu recommendations, resulting in an increase in guest spend.
- Maintained a clean and organized dining area, following health and safety protocols.
Server
Polpettina
06.2016 - 05.2018
- Provided attentive and personalized service to guests, leading to high customer satisfaction.
- Handled cash and POS transactions efficiently and accurately.
- Supported management in daily operational tasks, contributing to smooth restaurant operations.
Education
Associates Degree - Video Arts and Technology
CUNY
New York, NYSkills
- Exceptional customer service and communication skills
- Expertise in upselling and enhancing guest dining experiences
- Strong multitasking and organizational abilities
- Proficient in POS systems and cash handling
- Fluent in English, Spanish, and Albanian
- Knowledge of food and beverage pairing, including wines and cocktails
References
Samuel Laforest
General Manager – Blue Finn
Phone: 347-838-1813
Timeline
Server
Blue Finn
08.2023 - Current
Server
Bobby Van’s Steakhouse
11.2022 - 02.2024
Server/Bartender
Dos Caminos Times Square
05.2018 - 08.2023
Server
Polpettina
06.2016 - 05.2018
Associates Degree - Video Arts and Technology
CUNY
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