Hi, I’m
Behania Alcantara
Plantation,FL
Summary
As the Community Manager, provide referral-worthy living experiences for the community" -starter" who needs minimal direction and can work independently. Operations Management – oversees all phases of the prospect/resident lifecycle, including addressing and solving resident concerns, risk management, property repairs, resident disputes, and renewal offers. Will foster a positive, proactive, and collaborative relationship with vendors, suppliers, other communities, and associated agencies. Will cultivate a strong and inclusive partnership with the onsite team and ensure all back- and front-of-the-house operations run seamlessly and with a laser focus on excellence. Talent Development – a strong recruiter, coach, and leader of a high-performing team of leasing and maintenance professionals who consistently exceed business goals and objectives. Will actively network with industry talent to cultivate a strong bench of potential future candidates. Will galvanize the team to follow the lead and do it with purpose, fun, and enthusiasm. Financial Management- maximize a property's financial performance through effective collections and revenue growth strategies, expense management, and resident retention programs. Will actively participate in the annual budgeting process and management of capital expenditure plans. Ensure all performance and financial reporting is delivered timely and accurately, and be a vibrant communicator of solutions that help drive better property performance. Marketing- work with the team to create, embrace, and execute strategic marketing plans to attract and retain residents. Maintain in-depth knowledge of the local rental market and economic factors affecting occupancy and leasing and regularly shop for other properties within the submarket to maintain up-to-date knowledge of the competition. Detail-oriented Accountant with 15 years of effectively maintaining accurate accounting information for large-scale financial organizations. History is part of the financial team managing diverse financial functions, tax management, and reporting. Works closely with executive management on complex mergers and acquisitions and divestiture
Overview
8
years of professional experience
Work History
Advenir LivingMiami, FL
Lease Up
01.2022 - Current
Job overview
Community Manager
- Managed purchasing, sales, marketing, and customer account operations efficiently
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Reported issues to higher management with great detail
- Enforced safety regulations and completed forms for compliant site operations
- Identified and qualified customer needs and negotiated and closed profitable projects with a high success rate
- Launched staff engagement, gender diversity, and cultural programs in addition to a robust reporting tool that increased operational quality
- Used correct lockout and tag-out procedures when conducting maintenance on equipment
- Organized routine inspections to detect faults and arranged quick corrective actions
- Reduced operational risks while organizing data to forecast performance trends
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit
Birge and Held ManagementMiami Gardens, FL
Lease Up
01.2021 - 01.2022
Job overview
Community Manager
- Organized routine inspections to detect faults and arranged quick corrective actions
- Used correct lockout and tag-out procedures when conducting maintenance on equipment
- Enforced safety regulations and completed forms for compliant site operations
- Managed purchasing, sales, marketing, and customer account operations efficiently
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Reported issues to higher management with great detail
- Identified and qualified customer needs and negotiated and closed profitable projects with an high success rate
- Launched staff engagement, gender diversity, and cultural programs in addition to arobust reporting tool that increased operational quality
Ram, LLCFt. Lauderdale, FL
01.2020 - 01.2021
Job overview
Community Manager
- Developed strong communication and organizational skills through working on group projects
- Resolved problems, improved operations, and provided exceptional service.
- Identified issues, analyzed information, and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Organized and detail-oriented with a strong work ethic
Concord ManagementOrlando, FL
01.2016 - 01.2020
Job overview
- Resident Services Manager
- Developed strong communication and organizational skills through working on group projects
- Resolved problems, improved operations, and provided exceptional service.
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Identified issues, analyzed information, and provided solutions to problems.
- Organized and detail-oriented with an strong work ethic
- Managed time efficiently to complete all tasks within the deadlines
- Demonstrated an high level of initiative and creativity while tackling difficult tasks
- Used critical thinking to break down problems, evaluate solutions, and make decisions
Education
Broward College, Pembroke Pines, FL
Pursuing Associate in Science Degree from Forensic Science
03.2025
Skills
- Accounts Payable/Receivable
- Computer Operations
- Telephone Reception
- Customer Service & Relations
- Filing and Data Archiving
- Office Equipment Operation
- Training and Supervision
- Fluent in English and Spanish
- Detail-oriented
- Microsoft Office: Word
- Excel
- PowerPoint
- Outlook
- Quickbooks
- ADP EZLaborManager
- Yardi Voyager
- AMSI a Geac Epo
- Esite
- Onesite
- MRI
- Real Page
- Yielstar
- Entrata
- Accounts Payable and Accounts Receivable
- Microsoft Excel
- Budget Forecasting Expertise
- Lease Management
- Accounts Payable and Receivable
- Financial Statements
- Customer Relations
- Financial Portfolio Management
- Accounting and Bookkeeping
- Payroll Liability and Deductions
- Fiscal Budgeting Knowledge
- General Ledger Accounting
- Superior Attention to Detail
- Administrative Support
- Journal Entries
Languages
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lease Up
Advenir Living
01.2022 - Current
Lease Up
Birge and Held Management
01.2021 - 01.2022
Ram, LLC
01.2020 - 01.2021
Concord Management
01.2016 - 01.2020
Broward College
Pursuing Associate in Science Degree from Forensic Science
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