Mohammed Saad
Customer Support Executive
Doha
Summary
Experienced with customer service management, including efficient resolution of client concerns. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of fostering positive interactions and maintaining high service standards.
Customer Support professional skilled in efficiently addressing and resolving client inquiries while maintaining high standards. Strong focus on team collaboration and achieving results. Known for adaptability and reliability in dynamic environments. Expertise in communication, problem-solving, and customer relationship management.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Support Representative
Concentrix Daksh Services India Pvt Ltd-One Plus Voice
12.2021 - 03.2023
- Managed over 60 inbound technical calls.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Customer Support Representative
COGENT E Services PVT LTD-Flipkart - Voice & Non- Voice
09.2019 - 12.2020
- Handled 70+ customer calls, 70+ emails, and 50+ live chats daily.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Contributed ideas for process improvements at team meetings, leading to enhanced departmental performance overall.
- Trained new hires on company policies, procedures, and best practices in customer support roles.
Education
Bachelor of Business Administration -
Himalayan University
Itanagar, Arunachal Pradesh-India 04.2001 -
Skills
Problem Solving
Creative Thinking
Team work
Time management
Adaptability
Complaint handling & Resolution
Timeline
Customer Support Representative
Concentrix Daksh Services India Pvt Ltd-One Plus Voice
12.2021 - 03.2023
Customer Support Representative
COGENT E Services PVT LTD-Flipkart - Voice & Non- Voice
09.2019 - 12.2020
Bachelor of Business Administration -
Himalayan University
04.2001 -
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