Beheshta Nooran
Antioch,CA
Summary
Dedicated Banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Personable New Accounts Representative with 15 years' experience in Customer Service. Outstanding leadership and organizational abilities with superb verbal and written communication skills. Familiarity with all account types, products and services.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Relationship Banker
Wells Fargo & Company
10.2010 - 05.2015
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Continually boosted branch production and revenue by Number% by consistently meeting all monthly and quarterly sales goals.
- Increased daily sales by Number% by upselling Type and Type banking products and financial services to customers.
Personal Shopper
Nordstrom
05.2003 - 08.2005
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Loaded and unloaded orders at customer's homes or locations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Transaction Specialist
Bank Of America
01.2000 - 03.2003
- Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
- Produced and filed reports every Timeframe to inform senior management of current activities and progress with investigations.
- Devised new systems and specific processes to handle ongoing monitoring needs for potential risks.
- Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
Pharmacy Technician
Rite Aid
10.2002 - 02.2003
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Counted, measured, and compounded medications following standard procedures.
Education
Associate Of Applied Science - Pharmacy Technology
Carrington Career College
Pleasant Hill, CA06.2002
Skills
- Partnership Management
- Safe Deposit Box Oversight
- Account Audits
- Community Reinvestment Act
- Conflict Resolution Techniques
- Credit Application Review
- Government Lending
- Customer Information Databases
- Correspondence Writing
- Deposit Verification
- Account Closing
- Accounts Payable and Accounts Receivable
- ATM Balancing
- Policy Development and Implementation
- Special Events
- Lender Relations
- Teller Auditing
- Financial Advising
- Commercial Lending
- Customer Account Review
- Daily Logs
- Foreign Currency Exchanges
- Customer Service and Assistance
Languages
Hindi
Native or Bilingual
Dari
Native or Bilingual
Farsi
Professional Working
Spanish
Limited Working
Pashto
Professional Working
Certification
- Banker Certification, Wells Fargo Bank- 2010
- Teller Certification - Bank of America- 2000
Personal Reference
Jennifer Anderson
Hayward CA
(510)303-4440
30years
Freshta Itehad
Jacksonville FL
(209)607-0422
42yrs
Timeline
Relationship Banker
Wells Fargo & Company
10.2010 - 05.2015
Personal Shopper
Nordstrom
05.2003 - 08.2005
Pharmacy Technician
Rite Aid
10.2002 - 02.2003
Transaction Specialist
Bank Of America
01.2000 - 03.2003
Associate Of Applied Science - Pharmacy Technology
Carrington Career College
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