Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Community Service
Languages
Timeline
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Behesti Munfared Chowdhury

Flushing,NY

Summary

Dedicated Second-year Criminal Justice student with hands-on experience in customer service, community service, and law enforcement exposure. Skilled in communication, problem-solving, and teamwork from my role as a Customer Service Team Member at Dunkin'. Gained valuable insights into law enforcement through an internship with the NYPD Explorer program. Passionate about community involvement, demonstrated by my participation in beach clean-up efforts and volunteer work with the South Asian Corporation. Eager to leverage my diverse experiences and strong work ethic to contribute to the criminal justice field while making a positive impact on my community.

Overview

1
1
Certification
4
4
years of professional experience

Work History

Customer Service Team Member

Dunkin Donut
Great Neck, NY
03.2023 - 05.2024
  • Provided excellent customer service by greeting and assisting customers in a friendly and professional manner.
  • Accurately processed orders, handled cash transactions, and ensured efficient service.
  • Maintained cleanliness and organization of the store, including food preparation and dining areas.
  • Worked collaboratively with team members to meet service goals and ensure customer satisfaction.
  • Addressed customer inquiries and resolved issues promptly to maintain a positive experience.

Intern

NYPD Explorer Program
07.2022 - 04.2023
  • Assisted officers in community policing initiatives, gaining practical insight into law enforcement operations.
  • Participated in ride-alongs, observing law enforcement procedures and supporting public safety efforts.
  • Contributed to organizing community events and public safety awareness activities.
  • Supported officers in maintaining public safety during events and monitored compliance with regulations.
  • Conducted research on criminal justice topics to assist in the planning of police activities.

JFK Customer Service Agent

Virgin Atlantic Airlines
Jamaica, NY
01.2025 - 03.2026
  • Resolved customer inquiries via phone and email, ensuring satisfaction with each interaction.
  • Assisted in managing flight schedules and passenger bookings to enhance operational efficiency.
  • Provided accurate information on travel policies, procedures, and services to customers.
  • Collaborated with team members to address service challenges and streamline processes.

Education

Bachelor of Arts - Criminal Justice

John Jay College of Criminal Justice
New York, NY
06-2028

High School Diploma -

Academy Of American Studies
Long Island City, NY
06-2024

Skills

  • Customer Service
  • Effective communication
  • Problem-solving
  • Conflict resolution
  • Team collaboration
  • Multitasking in fast-paced environments
  • Insight into public safety operations
  • Leadership and teamwork
  • Volunteer coordination
  • Collaboration with diverse groups
  • Prioritizing tasks efficiently
  • Event planning

Accomplishments

  • Best Cricket player in history of high school athletic league (7 awards)
  • 3rd place Art Award in Consulate General of Bangladesh office competition
  • perfect Attendance award grade 6 and 7
  • Physical Education Award (4 years of High school)

Certification

Computer Learning Certification

Community Service

  • Beach Clean-Up, Community Worker, Organized and participated in beach clean-up events, promoting environmental awareness., Managed volunteer groups and delegated tasks to ensure efficient and effective clean-up efforts., Educated participants on eco-friendly practices, including proper waste disposal and recycling., Coordinated with local authorities and organizations to ensure the success of clean-up initiatives., Documented and reported the progress of clean-up activities to stakeholders.
  • South Asian Council for Social Service, Community Worker, Assisted in organizing events and outreach programs to support the South Asian community., Coordinated fundraising efforts to benefit local charitable causes and community development., Helped create and distribute materials to raise awareness of cultural issues affecting the community., Collaborated with local organizations to address social concerns and promote cultural unity., Provided administrative support, including managing event logistics and maintaining records.

Languages

Hindi
Elementary
English
Professional Working

Timeline

JFK Customer Service Agent

Virgin Atlantic Airlines
01.2025 - 03.2026

Customer Service Team Member

Dunkin Donut
03.2023 - 05.2024

Intern

NYPD Explorer Program
07.2022 - 04.2023

Bachelor of Arts - Criminal Justice

John Jay College of Criminal Justice

High School Diploma -

Academy Of American Studies