Tina M. DeJesus
Manchester
Summary
Experienced with managing maintenance records and coordinating repair activities. Utilizes strong organizational skills to ensure smooth operations and compliance with safety standards. Track record of effective communication and teamwork in dynamic environment.
Overview
28
28
years of professional experience
Work History
Maintenance Clerk
Country Pure Foods
12.2021 - Current
- Maintained accurate records of all maintenance activities, facilitating timely follow-ups and preventive measures.
- Collaborated with other department leaders in developing strategies for continuous improvement in facility operations.
- Enhanced team performance through proactive participation in staff meetings, sharing insights on best practices, challenges faced, and solutions implemented.
- Monitored and updated filing systems to meet organization standards.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Enhanced communication between departments by serving as liaison between management and customers.
Customer Service Team Lead
Stubhub
01.2017 - 01.2020
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Managed high-performing customer service team, consistently exceeding company performance benchmarks.
Community Support Coordinator
MARC, Inc.
01.2006 - 01.2014
- On-call direct supervisor to 42 employees; duties included coordination of employment interviews, scheduling employee hours and tracking hours for payroll, conducting employee reviews and disciplinary action
- Oversaw five group homes with eleven residents; duties included scheduling and coordinating all residents' medical, health and safety needs, implementation of behavior plans, ensuring adequate staffing at all homes and handling residents' finances
- Conducted six-month client reviews and Department of Developmental Services Individual Plan Reports and meetings, as required by the state
- Facilitator between nursing, case managers, medical professionals, employers or day service providers, and family members regarding the residents' care
Community Support Assistant
MARC, Inc.
01.1997 - 01.2006
- Direct care to individuals; duties included personal care, medication administration, medical appointments, implementation of teaching strategies and daily living skills, planning and attending recreational activities, family and social interaction
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Adapted quickly to changing priorities while managing daily caseloads efficiently.
- Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
Skills
- Maintenance scheduling
- Equipment inspection
- Spare parts ordering
- Work order processing
- Customer service
- Time management
- Organizational skills
- Team coordination
Timeline
Maintenance Clerk
Country Pure Foods
12.2021 - Current
Customer Service Team Lead
Stubhub
01.2017 - 01.2020
Community Support Coordinator
MARC, Inc.
01.2006 - 01.2014
Community Support Assistant
MARC, Inc.
01.1997 - 01.2006
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