Behija Samardzic
Royse City,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Risk Control Manager
JP Morgan Chase
01.2021 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Operations & Audit Manager
Dent Chicks Inc.
06.2016 - 01.2021
- Enhanced audit efficiency by streamlining processes and implementing new auditing software.
- Reduced financial discrepancies through thorough analysis of company financial statements and records.
- Managed a team of auditors, ensuring accurate and timely completion of audit projects.
- Implemented risk-based auditing strategies, resulting in better identification of potential issues.
- Collaborated with management to develop actionable recommendations for improving internal controls and processes.
- Improved client relations by maintaining open lines of communication and addressing concerns promptly.
- Led cross-functional teams in complex audits, ensuring seamless collaboration between departments.
- Consistently met deadlines for audit reports, helping maintain company reputation for reliability and professionalism.
- Increased departmental efficiency through strategic allocation of resources and workload distribution among team members.
- Developed comprehensive audit plans outlining scope, goals, timelines, and resource requirements for each project.
- Provided valuable insights to senior management on potential business risks identified during audits.
- Ensured compliance with industry regulations by conducting regular reviews of company policies and procedures.
- Evaluated effectiveness of internal controls by testing key controls across various business units within the organization.
- Collaborated with external auditors to provide accurate information needed for successful annual audits.
- Strengthened stakeholder relationships by presenting clear findings from completed audits along with suggested improvements.
- Facilitated internal audits and prepared detailed reports on findings.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
Branch Manager II
InTouch Credit Union
06.2014 - 06.2016
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Education
Doctorate in Divinity -
Slidell Seminary
01.2018
Master’s in finance -
University of Texas-Dallas
01.2012
Skills
- Critical thinking
- Problem solving
- Time management
- Research
- Analytics & Integration skills
- Decision making
- Leadership
- Process Improvement
- Decision Making
- TEAMWORK
- Goal setting
- People Management
- Banking/audit expertise
- Employee Training and development
- Policy Implementation
- Operations Management
- Expense Tracking
- Business Development
- Cross-Functional Teamwork
- Change Management
- Quality Assurance
- Risk Management
- Data Analysis
- Conflict Resolution
- Organizational Skills
- Effective Communication
Accomplishments
- Audit Committee Lead
- People Culture Captain
- Brand Ambassador
- Community Volunteer Advocate
- Employee of the month(s)
- Rising Star award
- Impact leader award
Leadership Experience
- Audit Committee Lead
- People Culture Captain
- Brand Ambassador
- Community Volunteer Advocate
Awards
- Employee of the month(s)
- Whose who nominee
- Rising star award
- Impact leader award
References
Available upon request.
Certification
Audit Practitioner certification (In Progress)
Languages
Croatian
Full Professional
Timeline
Risk Control Manager
JP Morgan Chase
01.2021 - Current
Operations & Audit Manager
Dent Chicks Inc.
06.2016 - 01.2021
Branch Manager II
InTouch Credit Union
06.2014 - 06.2016
Doctorate in Divinity -
Slidell Seminary
Master’s in finance -
University of Texas-Dallas
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