Behrooz Koshani
Manassas,VA
Summary
Motivated IT and Cybersecurity professional with hands-on experience in troubleshooting, ticketing systems, customer support, and security operations. Strong background in diagnosing and resolving technical issues, managing user accounts, and supporting enterprise environments. Known for delivering excellent customer service, clear communication, and efficient problem resolution. Actively pursuing opportunities to apply technical skills in a Tier 1 Help Desk role supporting mission-critical environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Information Security Engineer / SOC Analyst
Digicert
Herndon, USA
01.2025 - 08.2025
- Resolved 50+ technical tickets weekly via Zendesk, including troubleshooting alerts, system issues, and user-reported problems.
- Conducted first-level diagnostics to identify and remediate issues across customer systems, ensuring minimal impact on operations.
- Handled 20+ weekly customer calls providing technical support and user guidance.
- Monitored systems and networks to detect issues and ensure uptime.
- Supported analysis using Wireshark, NetScout, Arbor Sightline, and Confluence.
- Configured 500+ customer-managed objects, reducing false positives by 75%.
- Ensured SLA adherence and reduced recurring alerts by 90%.
Administrative Assistant
NVCC
Manassas, VA
01.2023 - 02.2025
- Effectively managed high volumes of phone and email communications, ensuring prompt and professional responses to internal and external inquiries
- Proactively scheduled and coordinated meetings and appointments, improving team efficiency and time management
- Maintained a well-organized filing system, enhancing document retrieval, and overall office productivity.
- Oversaw inventory and replenishment of office supplies, preventing shortages, and minimizing operational disruptions.
- Supported report generation and performed accurate data entry, contributing to informed decision-making and streamlined workflows.
- Delivered reliable administrative support to staff, fostering a collaborative and efficient office environment
Education
B.A.S. - Cybersecurity
George Mason University
Fairfax, VA01.2027
Certificate - Cybersecurity
Year Up / Northern Virginia Community College
Woodbridge, VA07.2025
Skills
- Splunk and Nmap
- Windows and Linux
- Office applications
- Wireshark and VPNs
- Firewalls and DNS management
- ServiceNow and Zendesk
- MS Teams, Zoom, and Slack
- Confluence and Bash scripting
- HTML development
Certification
- CompTIA Security+, 2025
- CompTIA Network+, 2025
- Splunk Core Certified User, 2025
- Cisco Networking Essentials, 2025
- Intro to Azure VMs – Microsoft, 2025
Languages
Fluent in Farsi (and dialects)
Cybersecurity And It Projects
- Help Desk troubleshooting simulation including OS, printers, and account issues.
- Firewall & IDS Lab: pfSense + Suricata configuration and tuning.
- Phishing Awareness Simulation using GoPhish.
Timeline
Information Security Engineer / SOC Analyst
Digicert
01.2025 - 08.2025
Administrative Assistant
NVCC
01.2023 - 02.2025
B.A.S. - Cybersecurity
George Mason University
Certificate - Cybersecurity
Year Up / Northern Virginia Community College