Beiasha Pesciotta
Customer Service Representative
Hunter,NY
Summary
Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls.
I always aim to deliver positive experiences through high-quality customer care in whatever area of service I provide. I am a quick learner, especially with new computer software. Microsoft Excel, Office, and Access.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Gdit
Albany, NY
01.2021 - Current
- Clarified customer issues and determined root cause of problems to resolve complaints.
- Implemented improvements in manual and electronic billing procedures.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Maintained confidentiality of patient finances, records and health statuses.
Customer Service Representative
Kelly Services/ Anthem
Albany , NY
06.2019 - 02.2020
- Maintain a high-volume workload within a fast-paced environment.
- Consistently met performance benchmarks in all areas (speed, accuracy and volume).
- Demonstrated patience and the ability to make every call a good call.
- Handle PII (Personally identifiable information) and PHI (protected health information).
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
Personal Assistant / Data Entry
MaryKay Cosmetics
Lagrangeville, NY
01.2014 - 01.2016
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Organized and attended meetings and compiled related documents and reports.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
Receptionist
Kaatskill Mountain Club
Hunter , NY
01.2015 - 01.2016
- Taking large payments up to 3,000$ Using cash register for retail sales
- Counting banks for both retail and front desk sales.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
Self Direction Staff
AIM Services Inc
Saratoga Springs, NY
07.2017 - 07.2019
- Ability to exhibit and maintain a professional, kind courteous and patient manner at all times
- Medication administration.
- Provide clients with communication assistance, typing their correspondence or obtaining information for them.
Front Desk ReceptionistAug
Steven H. Klein and Associates
Poughkeepsie, NY
01.2016 - 08.2017
- Weigh stamp and send out mail.
- Schedule appointments.
- Transfer phone calls.
- Maintained files and records with effective filing systems.
- Collected large deposits, fees and payments.
Education
High School Diploma - undefined
Arlington High School
Skills
Filingundefined
Timeline
Customer Service Representative
Gdit
01.2021 - Current
Customer Service Representative
Kelly Services/ Anthem
06.2019 - 02.2020
Self Direction Staff
AIM Services Inc
07.2017 - 07.2019
Front Desk ReceptionistAug
Steven H. Klein and Associates
01.2016 - 08.2017
Receptionist
Kaatskill Mountain Club
01.2015 - 01.2016
Personal Assistant / Data Entry
MaryKay Cosmetics
01.2014 - 01.2016
High School Diploma - undefined
Arlington High School
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