Summary
Overview
Work History
Education
Skills
Timeline
Server

Beija Stroud

Belton,MO

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Jose Peppers and Sneads BBQ. Proven ability to enhance guest experiences through effective multitasking and order accuracy. Recognized for building rapport with customers and training new staff, contributing to a positive dining atmosphere and repeat business.

Overview

8
8
years of professional experience

Work History

Server

Jose Peppers
10.2025 - Current
  • Addressed guest inquiries and needs with exceptional customer service, enhancing overall experience.
  • Ensured food delivery was accurate and on schedule through coordination with kitchen staff.
  • Maintained cleanliness and organization of dining area to enhance guest.
  • Adapted quickly to changing priorities during peak hours, ensuring smooth service flow.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

Sneads BBQ
10.2017 - 10.2025
  • Provided exceptional customer service by attentively addressing guest inquiries and needs.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Streamlined order-taking process to minimize wait times for diners.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Education

High School Diploma -

Belton High School
Belton, MO
2015

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe food handling
  • High volume dining
  • Team collaboration
  • Order accuracy
  • Supply restocking
  • Allergy awareness
  • Multitasking and organization
  • Point-of-sale system
  • Check payment processing

Timeline

Server

Jose Peppers
10.2025 - Current

Server

Sneads BBQ
10.2017 - 10.2025

High School Diploma -

Belton High School

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Beija Stroud