Michelle McKinney
New Port Richey,FL
Summary
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
10
10
years of professional experience
Work History
Server/Bartender/Server Shift Leader
Innisbrook Resort & Golf Club
10.2016 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for fast-paced restaurant with social relevancy and intentionality.
Personal Trainer
River Crossing Fit Body Boot Camp
01.2023 - 09.2023
- Developed creative and fun fitness classes to keep participants engaged and motivated.
- Planned and executed group fitness sessions with warm-ups and cool-downs.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
Lifeguard
Get Air Trampoline Park
04.2018 - 03.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around park.
- Attentively monitored individuals to identify distress.
Hostess/Restaurant Busser
Lied Lodge & Conference Center
04.2015 - 05.2016
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Restaurant Busser
Parker's Smokehouse
09.2014 - 04.2015
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Skills
- Exceptional customer service
- Food safety understanding
- Hospitality service expertise
- Point of sale operation
- High-volume dining
- Relationship Management
- Food sales and promotion
- Adaptability
- Problem-solving abilities
- Reliable and Responsible
- Analytical Skills
References
- Executive Chef Thomas Stehr
- 843-437-3005
- Innisbrook and Saddlebrook Resorts
- Restaurant Manager Mackenzie Stumpf
- 727-692-1941
- Innisbrook Resort
Timeline
Personal Trainer
River Crossing Fit Body Boot Camp
01.2023 - 09.2023
Lifeguard
Get Air Trampoline Park
04.2018 - 03.2019
Server/Bartender/Server Shift Leader
Innisbrook Resort & Golf Club
10.2016 - Current
Hostess/Restaurant Busser
Lied Lodge & Conference Center
04.2015 - 05.2016
Restaurant Busser
Parker's Smokehouse
09.2014 - 04.2015
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