Beilul Mesfun
Spring Valley,USA
Summary
Experienced professional seeking a full-time role that offers professional challenges and the opportunity to utilize interpersonal skills, effective time management, and problem-solving expertise. Demonstrated leadership abilities with a proven track record of guiding teams, managing complex projects, and achieving strategic objectives. Skilled in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Recognized for a collaborative approach and unwavering commitment to excellence.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Celeste & Associates
01.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Front Desk - Receptionist
The Monsaraz Tapestry Collection by Hilton
03.2022 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Provided basic technical support for front office equipment, minimizing downtime.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Organized, maintained and updated information in computer databases.
Front Desk Supervisor
Marriott International
08.2021 - 03.2022
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
Bachelor of Arts - Communications
California State University, Sacramento
05.2023
Skills
- Expense Reporting
- Payroll
- Office Management
- Information confidentiality
- Logistics Coordination
- Meeting planning
- File Management
- Master calender management
- Documentation And Reporting
- Maintaining Schedules
- Customer Service-Oriented
- Strong Problem Solver
- Project Oversight
- Excel spreadsheets
- Project Planning
- Project Management
- Database Management
- Invoice Processing
- Conflict Management
- Problem-solving skills
- Customer Service Management
- Data Entry Efficiency
- Staff Training and Development
- POS System Operation
- Administrative Skills
- Hospitality services
References
- Selam Wold, Manager, Marriott International
swoldemariamtlc@gmail.com (619)-627-4438
- Arsema Arefaine, Supervisor, Hilton
Arsemaarefaine@gmail.com (240)-355-4562
- Rafael Villalobos, Manager, Hilton
Rafael.Villalobos@HGIoldtown.com (619)-664-1173
Timeline
Administrative Assistant
Celeste & Associates
01.2024 - Current
Front Desk - Receptionist
The Monsaraz Tapestry Collection by Hilton
03.2022 - 12.2022
Front Desk Supervisor
Marriott International
08.2021 - 03.2022
Bachelor of Arts - Communications
California State University, Sacramento
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