Beimnet Sirani
Phoenix,AZ
Summary
Skilled professional with 5+ years of diverse experience in office facility management, project technical support, and exceptional customer service. Tech-savvy professional with a proven ability to adapt to emerging technologies, troubleshoot technical challenges, and utilize digital solutions to enhance operational efficiency and ensure safety compliance. Demonstrates expertise in manufacturing and engineering processes, and project management support.
Overview
7
7
years of professional experience
Work History
Member Engagement Associate
Desert Financial Credit Union
Phoenix, Arizona
04.2025 - 07.2025
- Assisted members with account inquiries and transaction processing.
- Educated members on credit union products and services effectively.
- Utilized banking software to manage account information accurately.
- Resolved member concerns through effective communication and problem-solving.
- Assisted customers with selecting items and answering questions about products.
- Collaborated with team to enhance member service protocols.
- Moved efficiently through calls in their queue. Create and maintain appropriate documentation to manage and/or close calls.
Technical Assistance
Customs Unipass International Agency
11.2024 - 12.2024
- Maintained meticulous daily project follow-up documentation, coordinated booking and reservation processes, and resolved technical issues promptly.
- Partnered with cross-functional teams to implement user feedback, optimize business processes, and enhance customs documentation workflows.
- Streamlined technical documentation procedures, reduced system implementation time, and improved user adoption rates through targeted training programs.
- Analyzed user requirements and business processes for customs management systems, prepared project deliverables, and conducted thorough user testing to ensure optimal functionality.
Cabin crew
Ethiopian Airlines
, Ethiopia
11.2018 - 06.2024
- Managed passenger safety protocols and emergency procedures aboard Ethiopian Airlines flights while maintaining high service standards and resolving traveller concerns efficiently.
- Delivered multilingual in-flight services while coordinating with flight crew to enhance passenger comfort and address special requirements during long-haul international flights.
- Facilitated smooth boarding processes and resolved passenger conflicts swiftly, contributing to improved on-time departure performance across domestic and international routes.
Junior Mechanical Engineer
Commercial Bank of Ethiopia
, Ethiopia
06.2019 - 04.2022
- Managed facility operations including HVAC, elevators, and generators while supervising maintenance protocols and evaluating technical bids for electromechanical equipment purchases.
- Streamlined preventive maintenance workflows for critical systems, reducing downtime and extending equipment lifespan while overseeing branch renovation projects.
- Conducted comprehensive oversight of security systems and electromechanical infrastructure, implementing rigorous maintenance schedules and documenting performance metrics.
- Partnered with contractors and internal teams to ensure seamless building operations, coordinating maintenance activities and renovation projects across multiple bank branches.
Education
Some College Courses - Mechanical Engineering
Mekelle University
Ethiopia06-2018
Skills
- Mathematical and logical skills
- Computer proficient in MS Office suites, Outlook, Teams, banking software, and call center, willingness to learn new softwares
- Technical troubleshooting
- Standard operating procedure and safety compliance
- Data entry
- Attention to detail
- Strong written and verbal communication
- Time management
- Problem solving
- Team collaboration
- Multitasking and organizational skills
Timeline
Member Engagement Associate
Desert Financial Credit Union
04.2025 - 07.2025
Technical Assistance
Customs Unipass International Agency
11.2024 - 12.2024
Junior Mechanical Engineer
Commercial Bank of Ethiopia
06.2019 - 04.2022
Cabin crew
Ethiopian Airlines
11.2018 - 06.2024
Some College Courses - Mechanical Engineering
Mekelle University